Hcahps Essay

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Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is something I hear about a lot at my hospital. HCAHPS is a national survey that is sent to patients anywhere from 48 hours to six weeks after their discharge from the hospital. It was created by the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ) (Hospital compare quality, n.d.). The questions on the survey range from communication from nurses and doctors, how quickly staff responded to patient needs, management of pain, discharge information, cleanliness and quietness of the hospital, and overall score (Grellner, 2012). HCAHPS scores are public information, meaning people can look up the results of hospitals and make decisions of where they want to receive care. They are able to see the score of the hospital and how it compares to the state average and national average (Hospital compare quality, n.d.). The scores are also being used for reimbursement. CMS has come up with a reimbursement plan for Medicare patients. The reimbursement is based on the scores of the hospitals HCAHPS (Grellner, 2012). This makes it important for hospitals and the staff to work hard to score high. The higher the score, the better the reimbursement. I work at Lee Memorial Hospital (LMH). I looked up their HCAHPS scores on the Medicare website. The majority of their scores are either the same and very close to the Florida average for acute care hospitals. When compared to the national averages, LMH does fall short in most areas. There is definitely room for improvement in all areas of the survey. The lowest score was 57% on patients’ rooms always being quiet at time. The highest score was 83% for patients receiving discharge information for recovery at home. 72% of patients said they would recommend LMH. The national average for

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