Hbs Case Study Wolfgang Keller

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Abstract: This analysis of the Wolfgang Keller at Konigsbrau-TAK case study (HBS, 2008) has four key purposes. First, I will demonstrate an understanding of the Thomas Kilmann conflict resolution model and how its use would have improved relationships. Second, I will discuss causes of the problem between Dmitri and Wolfgang the subjects of the case study. Third, I will discuss alternatives to the approach Wolfgang used in building a relationship with Dmitri. Finally, I will recommend specific steps Wolfgang should take to move forward with Dmitri to a successful business relationship. Introduction: The subject of this case study (protagonist) Wolfgang Keller has risen quickly through the ranks at Konigsbrau-TAK to the position of general manager. The antagonist in the study, Dmitri Brodsky, reports to Mr. Keller in the capacity of commercial director. The case begins two years into the relationship, which is found to be strained, leaving Keller with three options: 1) terminate Brodsky's employment 2) continue coaching Brodsky to improve performance 3) change Brodsky's role by bifurcating his responsibilities After almost 3 months of reflection Mr. Keller realizes that the decision affects not only Brodsky's future but his own, given the reviews, coaching and advice he has received from his superior. Wolfgang Keller is personally juggling his native German culture, his adopted Ukrainian culture, and his newly experienced Brazilian culture while distilling a new identity that may be more effective in dealing with his direct report Dmitri Brodsky. How the Thomas-Kilmann conflict-resolution model would have helped Wolfgang Keller build a better relationship with Dmitri Brodsky: The material presented suggests that the two year relationship between Keller and Brodsky has been one of mismatched styles when it comes to conflict resolution strategies. The

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