Hazel's Lawn Care Service

1567 Words7 Pages
Question 1: In what ways are Hazel’s customers most likely to judge the quality of her lawn care services? Answer: In my opinion, Hazel’s customers would probably judge her through her lovable attitude and determination. It says in paragraph 2 that she is “almost jokingly”, this proves that she has a good thing going with her neighbors and that she can joke around with them. Question 2: Hazel is the operations manager of her business. Among her responsibilities are forecasting, inventory management, scheduling, quality assurance, and maintenance. a) What kinds of things would likely require forecasts? b) What inventory items does Hazel probably have? Name one inventory decision she has to make periodically. c) What scheduling must she do? What things might occur to disrupt schedules and cause Hazel to reschedule? d) How important is quality assurance to Hazel’s business? Explain. e) What kinds of maintenance must be performed? Answer: a) One thing that Hazel should expect is the season she is in. Different seasons will allow the grass to grow at a certain rate. For an example, during winter, the grass will not grow as quickly as they would during spring. This would mean that her income during certain seasons would decrease dramatically. Another thing that needs forecasting is her output cost. Costs such as buying a lawn mower, fertilizers, etc. b) I would expect Hazel to have items such as a lawn mower, fertilizers, shovels, gloves, and some herbicides (for weeds). One inventory decision that she has to make based on the season she is in (periodically) is the herbicides. Weeds grow less during winter season, thus, the need for herbicides decrease. c) Hazel should offer a weekly, bi-weekly and monthly services. During the winter, monthly mowing should be recommended. For fall and spring, bi-weekly and weekly services are
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