Hazel Answer Essay

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Hazel (Case Study) Santos, John Benedict B. BSA 3-1 ACCO 3073 Prof. Minerva Ferranco July 1, 2015 Question: 1. In what ways are Hazel’s customers most likely to judge the quality of her lawn care services? 2. Hazel is the operations manager of her business. Among her responsibilities are forecasting, inventory management, scheduling, quality assurance, and maintenance. a) What kinds of things would likely require forecasts? b) What inventory items does Hazel probably have? Name one inventory decision she has to make periodically. c) What scheduling must she do? What things might occur to disrupt schedules and cause Hazel to reschedule? d) How important is quality assurance to Hazel’s business? Explain. e) What kinds of maintenance must be performed? 3. What are some of the trade-offs that Hazel probably considered relative to: a. Working for a company instead of for herself? b. Expanding the business? 4. The town is considering an ordinance that would prohibit putting grass clippings at the curb for pickup because local landfills cannot handle the volume. What options might Hazel consider if the ordinance is passed? Name two advantages and two drawbacks of each option. Answer: 1. It will be assessed based on the state of the lawns. Another is how can she provide constant quality in her work. 2. a. Hazel should anticipate the season and the weather. Different seasons affect the growth of the grass. In addition is her cost such as buying lawn mower, fertilizer and the likes. b. Inventory items Hazel probably have are lawn mower, fertilizers, grass seeds, shovels, gloves, some herbicides, pesticides, trash bags, cans of gas and rakes. c. Hazel may have to schedule weekly, twice a month or monthly. Considering the weather, if it is cold monthly is recommended. For warm weather

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