Harpic Essay

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& Present Surface Care Supremacy of Harpic & Road Ahead A Case Analysis Contest - The Case In association with The Marketing Club of MDI CASE INTRODUCTION Harpic, the leading brand for toilet cleaning (also known as lav care) in India had witnessed phenomenonal growth in recent years beginning early 2000’s. Launched in India in 1984, Harpic created the product category 25 years ago. Being the pioneer in the Toilet cleaner market commanding a share of about 80%, the brand growth has paralleled the growth of the toilet cleaner product category in India. The heady growth seen by this product category during five years of 2002 to 2007 had attracted the attention of the competition which had started to become very active and gave much more focus to their products and marketing efforts. Fresh competition from international players in recent times has also made its entry in the promising Indian home cleaning care market. On the other hand, the growth of the product category had considerably slowed down in the last couple of years. In the face of these dramatic changes in the competitive environment, the brand team of Harpic was brainstorming in September, 2009, to chalk out a strategy for its future growth. The dilemmas being faced were typical for a brand leader. It had to prioritize its options and decide what directions to give to its marketing strategy, amongst defending its falling market share, working towards increasing the product penetration levels, increasing usage and consumption by existing users, or taking some other new initiatives, while at the same time ensuring that its marketing mix efforts and allocated investments were optimized for maximized returns for the brand’s growth. *Unless otherwise stated, all data given in the case refers to research done by Research International (Consumer Survey) and AC Nielsen (Market Data), supplied by

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