Hank Kolb Case Study

305 Words2 Pages
There are many problems that can be addressed, such as low quality attitude, lack of training, usage of the improper equipment, but all of them on my point of view are the symptoms for the most serious and fundamental problem - lack of visible support of quality in management in general by creating conflict in orders and putting the schedule and market share above quality and safety. In order to solve existing problems the management has to follow next recommendations: 1. Hank needs to make sure that senior management gets involved in order to provide clear support of quality philosophy across the company. Arranging seminars and trainings can help to broaden employee’s awareness of quality importance and possible consequences failing to follow it, such as financial cost, company’s reputation. 2. Assuming that Hank doesn’t have proper information on hand, he should do a thorough research and collect the data when and why machine breaks down. Also do a cost/benefit analysis to see if the company should invest money into the better machine. As a direct report to general manager, based on collected data, Hank needs to discuss with you, whether his product is the right fit for your company. 3. With an assumption, that company want to produce Greasex, and production and quality control process didn't follow any standards, according to rushing the product to the shelves, Hank should implement the ISO standards, where they will develop policies and processes for purchasing, production, design, and testing. The crucial consequence of failing to follow above recommendations may result in the loss of reputation by selling defective product and thus in the sales decrease, which ultimately will cause the damage on the company financially. The positive consequences will be recognized quality philosophy across the company, production and distributing high quality product,

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