Halington Case Essay

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Case Overview Hallington Utilities Services distributes electrical power to customers in the municipality of Hallington, Ontario. Previously, residents and businesses of Ontario had the third-highest electricity generation rates in Canada. Thus, the Ontario government decided that if they deregulated the electrical power market, more suppliers would enter creating competition between suppliers which would reduce the price of electrical services. In order to improve efficiency and services, the Ontario government was applying pressure to the utility sector to move towards privatization. With a more competitive environment, Hallington was facing restructuring and reorientation challenges. The company could no longer ignore the external competitive pressures to reduce costs. Since HUS was failing to address these issues, employees were concerned about their future within the organization. As a result, company morale and productivity had been affected. The CEO of Hallington Utilities Services, has identified three main issues that are major concerns: privatization, downsizing, and unionization. He discusses his concerns with Marion Forbes who was the recently appointed senior human resource manager at HUS and wanted to her handle them. Analysis of Situation The HUS organization is pulling into all different directions with no guidance towards the decisions that impact the future of the company. The Human Resource department does not have distinct roles since they are combined under the Administrative Services department. This is a major concern because the HRD is not being viewed as an important division in the organization thus operating ineffectively. The CEO, John Swatridge, does not understand the organizational issues at hand. Rather, he is focusing on solutions for privatization, downsizing and unionization. By trying to find solutions for

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