Ha540: Health-Care Operations and Quality Assessment

If we take a look at the following generic mission statement for a primary care physician group practice, “Serving all patients in need of care, Riverside Family Care Associates, Inc., a private physician group practice, provides the highest quality health care services to our patients and their families in a compassionate and caring environment. Riverside Family Care constantly strives to provide care in a cost-effective manner and to continuously improve customer satisfaction and patient care.” All though it is a great mission statement modifications could be made to make this mission statement better. When you read this mission statement you may think: Who is this company? What do you do? What do you stand for? And why do this type of work? what benefits are they offering the customers? And What kind of internal work environment do they have for their employees? The best mission statements define a company’s goals in at least three dimensions: what the company does for its customers, what it does for its employees, and what it does for its owners. Some of the best mission statements also extend themselves to include fourth and fifth dimensions: what the company does for its community, and for the world.A company’s mission statement is a companies opportunity to inform others of the company’s goals, ethics, culture, and norms for decision-making. A well-developed mission statement is great for understanding, developing, and communicating fundamental business objectives. When looking at Riverside Family Care Associates, Inc., a private physician group practice one can assume that it is a family care facility which is a publicly funded program that helps frail seniors and adults with disabilities manage their home and community-based long-term care services. Members are part of a care team that includes the member, a nurse, and a care manager. The