They are different forms of communication available for example one to one, group, formal, informal, verbal, oral and so on. Communication between care providers and care users Health care professionals can communicate with service users frequently in a variety of ways. These could could be formal or informal. If communication is not understood by the the service user it can make them feel as though their concerns are not being treated properly and that they are not receiving the quality of treatment they would like. Therefore it is absolutely essential that the the communication between care providers and receivers is of good quality.
People want to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be essential or even life saving in the case of giving someone a warning if they are in danger. It can be vital to make a persons quality of life better if they are communicating that they are in pain or it can be to make emotional contact with others to express feelings. 1.2 Effective communication affects all aspects of working in adult social care settings. This can be anything from communicating with residents and finding out their wishes or needs to talking to doctors, social services and other outside support.
Principles of communication in adult care settings Understand why communication is important in adult social care settings 1.1 Different reasons people communicate Express emotions Exchange information Express views Share experiences Socialise Establish relationships 1.2 Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers, supervisors or management know if there's any concerns about a customer. Good communication helps to build trust between carers and customers. Effective communication helps to prevent misunderstandings between careers and customers. 1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told.
Respond to the feelings of the speaker. Demonstrate to the speaker that
Explain how effective communication affects all aspects of working in adult social care settings. A. It can be effective by how it is put/sent across to someone. A care worker may have communicated wrongly or gave out the wrong impression when discussing something. Some organisations have rules for communications to be followed, which covers verbal communication i.e.
Assignment Practice Unit 1: Developing Effective Communication in Health and Social Care An introduction to key terms and definitions In this report, I will be talking to you about interpersonal interaction, the effect of communication in health and social care settings and also explaining how different communication skills can be used to form relationships with service users and how it can be not effective. I will also be talking about two theories of communication (Tuckman and Argyle) and how they help service providers to have a better communication. Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages. One example of interpersonal interaction is facial expressions, in a health and social care setting, showing that you are happy and smiling will show patients and service users that you are approachable and it will make them feel comfortable talking to you about their problems. Another example of interpersonal interaction is body language, in a health and social care setting, showing a good use of body language by having a good posture and engaging with the patients is good as it will also make patients and service users feel comfortable around you.
Argyles Communication Theory M1 Argyles Communication Cycle This cycle ensures you to get the message across effectively and correctly, and this is what the communication cycle is: 1. A person has an idea: You have an idea that you want to communicate, for example you see a friend and you already have the idea to communicate with then. 2. They code their ‘message’ (using words or non-verbal means): This is the process of transmitting the information that the recipient can easily understood like for example by choosing the right words, grammar and punctuation, body language and tone of voice. 3.
Sometimes it may not be as simple as just talking to a patient, it maybe there deaf or blind, if this was to be the case it is very important for to you finds the right way to communicate with them, for simple reasons such as an emergency. There are many ways in which we can communicate with people, such as: • Sign language BSL, Makaton • Braille • Signs • Text messaging • Oral/ verbal • Appointment letters To gain the best feedback from you patient it is important to know your patient well so you know the best way to get the best feedback possible which will help you to meet there needs. Verbal communication Is when we communicate to someone using words. Non-verbal Is a process of communicating without speaking. Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language.
If we have good communication skill we can easily handle such kinds of difficult situation. The communication in health care profession include “Useful things to remember in having good communication include being prepared to know what you are going to say; having the right information to hand for when patients ask questions; maintaining eye contact and observing the patient’s body language; listening properly; picking up on the non-verbal signs as well as the verbal ones; avoiding the use of medical jargon; and in cases of breaking bad news, being prepared emotionally, trying to find the right environment, and being sensitive, honest and compassionate.” (NursingTimes.net 2007) Communication skills we use in health care profession include skills such as listening, hearing (understanding the message), talking (verbal communication), body language (nonverbal communication), writing and showing professional courtesy with a professional attitude at all times. Inadequate communication skills of healthcare providers can result in, decreased patient adherence to physician plan, poor
However, when speaking to a client, using jargon and medical terms can be considered as inappropriate and confusing for the people involved. When Patients come into a hospital, they are concerned with their health and they would want to know as much information as a nurse can give them. By using the correct language, and knowing how much information to divulge, a nurse can positively contribute to the care of their client. (Wright, Lorraine M.; Leahey, Maureen. 2009).