H.E.B. Grocery Case Study

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Here Everything’s Better ™ is the motto for H.E.B., a grocery retailer with more than 300 locations in Texas and Mexico. It was opened by Florence Butt in 1905 with a $60 investment and has flourished to one of the nation’s largest independently owned food retailers, (“Our History,” n.d.). In recent years H.E.B. has faced steep competition but has “become a serious competitor to national chains,” (Brooks). Slide 16-4 What is Retailing? “Retailing includes all the activities involved in selling goods or services directly to final consumers for personal, nonbusiness use,” (Kotler, P., & Keller, K., p. 442). “A retailer or retail store is any business enterprise whose sales volume comes primarily from retailing,” (Kotler, P., & Keller, K., p. 442). H.E.B. would be considered a retailer or retail store. More specifically H.E.B. would be would be considered a supermarket. A supermarket is “Large, low-cost, low-margin, high-volume, self-service store designed to meet total needs for food and household products,” (Kotler, P., & Keller, K., p. 443). “Focusing on large market areas such as Houston and San Antonio, H.E.B. has become a serious competitor to national chains,” (Brooks). They have done this by utilizing different marketing strategies. Customizing services and products to meet customer’s needs is a hot marketing strategy for H.E.B in the highly competitive grocery industry. The first step in a marketing strategy is to pick your target market. “Unit it defines and profiles the target market, the retailer cannot make consistent decisions about product assortment, store décor, advertising messages and media, price and service levels,” (Kotler, P., & Keller, K., p. 448). Once an organization understands its consumers lifestyle it can tailor services and products to their liking. It can set up stores that their customers feel comfortable in and by

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