What we say, how we say it and our body language communicates a multitude of messages that are given and received consciously and subconsciously by using different communication methods. People communicate because they have information or ideas they may want to share with another person. It is important to remember that communication involves gestures, eye contact, writing, as well as speaking. 1.2 Explain how communication affects relationships in the work setting. Communication affects relationships in many ways in the work setting.
PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN AND YOUNG PEOPLES SETTING (SHC 31) Outcome 1 Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions and to share experiences. People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
Section 1 1. Effective communication is Important in adult social care The meaning of the word communication Communication is the act of sharing exchanging information with someone, for example by speaking, writing or sending radio signals. 1.1 Identify the reasons people communicate Communication is paramount, it is the foundation of what we do in everyday life Clear precise and effective communication is paramount, we communicate for many different reasons such as, to enable us to pass on information and liaise with the outside world, it is the foundation of what we do in everyday life. What we say, how we say it and what we do communicates a variety of messages that are given and received consciously and subconsciously by using different communication methods. to gain, give help or advice, to express how we feel and to Identify peoples wants and needs.
Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour. People communicate to express their needs and desires and understand and be understood and it allows us to understand and predict the behaviours of others and aids us to make decisions and solve problems. We communicate to meet the needs of others and also ourselves. Effective communication is vital in the work setting as we communicate with a variety of people and we need to ensure we pass on information and listen actively to be able to meet the needs of service users and staff. We have to communicate well with colleagues to ensure the smooth running of things, to make sure information is handed over clearly and to avoid confusion and allow continuity of care and minimise risk.
We all play a role in the process, and it is important that we understand those roles. To understand communication, we must understand what communication is. “Communication is any process in which people share information, ideas, and feelings. It involves not only the spoken and written word but also body language, personal mannerisms, and style – anything that adds meaning to a message” (Hybels & Weaver II, 2007, p. 8). Many people feel that communication is based purely on something which is said or written, but as we will learn later, there are other important parts of the communication process.
Promote Communication In Health, Social Care Or Children’s And Young People Settings * Understanding why effective communication is important in the work setting: People communicate 1.1. Identify the different reasons why people communicate. The reasons for People communicating are: • to express needs and wishes • to share ideas and information • to reassure • to express feelings and/or concerns • to build relationships and socialise • to ask questions • to share experiences General Objectives of Communication Why do we communicate at all? In general terms they are as follows: 1. We communicate to persuade: It means that we want someone to do something and this desire of ours is communicated.
Outcome 1 Understand why communication is important in the work setting Assessment Criteria The learner can: 1. Identify different reasons why people communicate 2. Explain how effective communication affects all aspects of own work 3. Explain why it is important to observe an individual’s reactions when communicating with them. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals Assessment Criteria The learner can: 1.
1 UNDERSTAND WHY COMMUNICATION IS IMPORTANT IN THE WORK SETTING. 1.1 Different reasons why people communicate. Communication will take place between adults or children. In a setting good communication is essential to ensure continual care and supervision of the children. People communicate for many different reasons, such as: To give and receive information, To give and receive instructions, To express needs, To share ideas, Develop learning, Establish and maintain relationships with others, Negotiate, Discuss a situation, To make a point or outline a concern.
Be able to meet the communication and language needs,whishes and preferences of individuals 2.1Show haw to find aut an individual communication and needs,whishes and preferences As a carer is your responsability to make sure that your communication skills meet the needs of the people that you support. People have a wide range of communication needs thet involve the consideration of many different factors
It is the foundation of what we do in everyday life. What we say, how we say it and what we do communicates a multitude of messages that are given and received consciously and subconsciously by using different communication methods. People communicate with you because they have something they want you to know or something they want you to tell them. We communicate to share information and ideas. The key point to remember is that everyone is different.