H&Sc Level 3 - Communication

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Unit 1: Promote Communication in Health, Social Care or Children’s & Young people’s Settings. 1. Understand why effective communication is important in the work setting. 1.1 Reasons for communication. Before we are able to understand why effective communication is important in any setting, we need to know why we communicate with one another. “Communication – an interactive, two-way process of giving and receiving a message, such as exchanging ideas or information." Communication is basically the giving and receiving of information. It is the basis of all our interaction with other people in our everyday lives. What we say, how we say it and what we do, conveys many things to those we dealing with, both consciously and subconsciously. People communicate with us because they have something they want us to know or something they want us to provide for them, either information or something physical to meet their needs. We communicate to share information and ideas. It is important to remember that that everyone is different and that we think and communicate in different ways and that the people we support will generally communicate because they are motivated by what they need. These needs are not always physical needs, such as food or wanting to go to the toilet, but also less tangible needs such as the need to be respected. Abraham Maslow described people’s needs in his “Hierarchy of Needs,” illustrating them in his pyramid. Maslow said you have to satisfy the needs at the bottom before moving upwards to satisfy needs that are higher up. A person won’t really be motivated by needs at a high level until the ones at lower levels are all satisfied. For example, someone wouldn’t about issues of morality when they were starving. This helps us understand that someone wanting to tell you about something they have done might be them trying to meet their

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