In this paper I will be discussing the range of problems facing human service clients and identifying specific helping skills that can be used with clients. Human service professionals
The client of human services can be defined by the nature of the problems that exist in their individual, family, or group situation. Those individuals and their problems are the reason human services exist from the start. Problems are a part of everyday life, and they can come and go and be major or minor. In understanding this essential part of human service, the helper can fully understand what exactly can help the client and what helping skills can be utilized. In this paper, I will discuss the range of problems facing these client’s and what skills the helper can use in order to help their client.
2.1 Explain how finding out the history, preferences, wishes and needs of an individual contributes to their care plan The care plan is about the individual and their preferences, needs and wishes It should give information to others. Talking to the client about their past will enable the care plan to be completed accurately and reflect the individual and their preferences, needs and wishes, the more you know about the client the better the care plan can be adapted to that client. 2.2 Describe ways to put person-centred values into practice in a complex or sensitive situation Distressing, traumatic and frightening times are likely to have serious
• Reflecting on work activities in an important way to develop knowledge, skills and practice enables us to reach our goals, achieve a better understanding of ourselves, self-awareness, strengths and weaknesses. To be able to reflect on how individuals are doing to transfer theoretical knowledge to practice. The things that I know or what I don’t know, how to achieve some goals, achievements and where I need to improve. 1.3 Describe ways to ensure that personal attitudes or beliefs do not obstruct the quality of work • The ways to ensure that personal attitudes or beliefs do not obstruct the quality of work is to find out about individual history, attitudes, beliefs, promote empathy and be professional at work, by not posing my beliefs to others as they have a right to their own beliefs. 2.
Unit 501: Use and develop systems that promote communication 1:1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish In my role as Branch Manager of a care provider effective communication is paramount to its success. It builds trust, respect, enhances learning and accomplishes goals for not on myself but everyone around me. My role commands that I wear many ‘hats’ communicating with services users, workers(Carers/Nurses), advocates, my internal consultants, external professional bodies, solicitors, government regulators and my own senior management team. There are four main reasons why we communicate, Instrumental(To ask, to refuse, to choose or to express our needs), Informative( To gain information, convey information or to describe something), Expressive(To express thoughts or feelings), Social(Attracting attention, building and maintaining relationships).
Staff need to communicate with one another in order that each is aware of the needs of the client group and contributes to providing continuity of care. 1.2 How communication affects working relationships at work Communication in the workplace is essential to effective working both with colleagues and the client group. The use of good communication skills promotes better relationships with colleagues, clients and family members. Without good communication skills the staff member may have difficulty establishing a therapeutic relationship. This may lead to miscommunication and the client’s needs going unnoticed/unmet.
The ability to listen tentatively to clients is of utmost importance. Deciphering the users request and the level of dialect will aid the help desk person in delivering the level of assistance required. There are different skill levels of
Unit 4222-324 - Support individuals with specific communication needs (HSC 3029) Outcome 1 - understand specific communication needs and factors affecting them. 1. Explain the importance of meeting an individual's communication needs. Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for the carers to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method.
Overview | This standard identifies the requirements when you support individuals who have specific communication needs. This includes identifying individuals’ specific communication preferences and needs, supporting individuals to interact with other people and monitoring communication to identify changing needs. * * | Performance criteriaYou must be able to:You must be able to:You must be able to: | * * * Identify individuals’ communication preferences and needs * P1 access information about the individual’s communication and language needs where information is not available or appears incomplete, use other strategies and sources to identify the individual’s communication and language needs observe the individual, their behaviour and communication cues to help you understand how the individual communicates and what specific messages they are communicatingpay full attention to the individual when listening to themseek appropriate support when you have problems understanding and interpreting the individual’s communicationsseek appropriate support when the individual has problems understanding youwork with the individual, key people and others to identify the communication methods that best meet the individual's needscomplete records and reports on communication needs and processes according to legal and work setting requirements * * Support individuals to interact through communication * support the individual to express their wishes about who they wish to communicate with and the ways in which they wish to communicatesupport the individual to overcome barriers they experience when communicating with otherssupport the individual to develop communication methods and skills that will enable them to be understood by otherssupport the individual to acquire any specific equipment to enable them to communicatesupport the individual to
BSBMGT502B MANAGE PEOPLE ASSIGNMENT Activity 1 Workplace Policies and Procedures a. What are your organisation’s policies and procedures regarding counselling underperforming employees? The term counselling refers to the discussion and investigation of problems which affect an employee’s work performance or behaviour in an effort to discover answers to on-the-job problems. COUNSELLING POLICY 1. Counselling will offer support in ensuring employees reach the required standards of their roles and to be more independent and capable of resolving their own problems.