Group Productivity Improvement
Roy Ector II
Group Behavior in Organizations
Monday, November 11, 2013
Providence is a 408-bed hospital in Washington, DC with an expert medical staff of more than 500 providers. Located near the Catholic University of America and Basilica of the National Shrine of the Immaculate Conception, our hospital is situated on a 36-acre campus within a vibrant suburban residential community. Access to the hospital is easy and safe, and parking is plentiful and free of charge. Providence is also easily accessible through the Community Physicians Network, comprised of 17 ambulatory care sites in Washington, D.C. and Maryland. Providence Hospital is proud to be part of the Ascension Health System, the nation’s largest Catholic nonprofit health system. Ascension has more than 1,400 facilities across the country and leads the field in world-class medical staff, cutting-edge technology and quality patient care. One department in the facility we will look at is the Emergency Room. They are one of the major departments that bring in majority of income for the organization. Lately there have been problems with the structuring of the department as it regards with the group. In this research we will look at the role conflicts, communication problems within the department, lack of cohesiveness in the group, and excessive intergroup conflict. We will give examples of each problems we have identified, recommendations and suggestions to make this department in the organization successful.
Role conflict is a direct consequence of multiple group memberships and their attendant duties and responsibilities. Emergency personnel are expected to lead the community’s ease action, yet their duties and responsibilities as family members and community members must be met. The ED was mixed up in a conflict that had simmered for years. Physicians were divided among themselves, nurses were resigning, administration was...