When I go to a place to spend my money, I like good customer services as well as good food. If the food is good I might come back if the service is bad. If the food and service is bad I will not come back without calling the manager. I also talk about it to my friends to let them know of my experience. I enjoy going to places like Chik Fil A because the services and the people there are so friendly and therefore I could go there every day if possible.
When there is a task to do, a good boss will give you the chance to do the task and not put you down to make you feel like you can’t do it or doesn’t give you the chance to volunteer for the tasks. Where I work, I have two different bosses that work there. My boss gives me the chance to work on different tasks just so that I can get the experience that is needed to do my job well. The other boss seems to find it easier to let someone else step up to the plate and have one of their employee’s works on the task before they will volunteer one of their own. A bad boss
The second important trait a good employee has is, being proactive. These employees are the ones that do things before they are told to. A boss does not want to have to keep reminding an employee to do their job. If they see that something needs to be done, they will do it. In addition, when work is slow they will find something to do.
Sugar Island provides the necessary essentials to entice customers to feel at peace while dining. First let’s talk about the how the overall hospitality of the restaurant made me feel welcomed. When I first walked up to the restaurant there was a greeter who opened the door for me to enter. I thought that was interesting, given the impression that many major restaurants don’t provide that type of generosity. I was greeted with a smile and politely asked if I was dining alone or awaiting a party.
I was in a bad position as long as I was less experienced then other team members. But I was passionate of this job and learned many things day buy day treated my job not just the way to get money but as a good place to get a qualification and become a professional in hospitality industry. The manager was noticing it and had a conversation with the boss to explain my potential and why they should keep me but others. Forgiveness: We hired new waitress who did not really cares about doing her job properly and deliver excellent customer survice that everyone has to do at the fine dining restaurant. She did everything what I told her to do but did not tried to grow up and not to make me always keep an eye on her to make sure everything done giving me double work.
My choice of leadership styles are consulting and selling. With these two styles I feel I can communicate and explain to my staff more properly and make them understand what the job implies and make them more comfortable to approach me for help and advice regarding the job. This way I feel more comfortable and can get to know them at the same time asses them and look for their strength and weaknesses. In this manner it gives them the opportunity to understand me and my style of approach with them. The definition of Selling is where staffs are unable but willing and lack the ability due to lack of experience but have enthusiastic for the work.
Behaviors Your Employee Needs to Know According to Dahlke (2007) an ideal customer service representative chooses to be courteous, respectful, considerate, and helpful to others. They also choose to be responsible for their comments to others. This is very important when working in customer service. People can be unpredictable and they’re not always the nicest, but when that is the case, a customer service rep has to remain in control of their thoughts and emotions. At all times they need to be responsible for what comes out of their mouths when in the company of other people.
I also think that a person learning ties into their work styles because someone can be taught a different way and that is the way that they work and one person might be upset about that. It only takes one person to get upset to get a group to go downwards. • How does personal responsibility influence the work and success of a group? I think that personal responsibility influences your work and a success of a group dramatically because if you have really no responsibility for yourself, why all the sudden would it changes for a group? It
Path-Goal Theory Path-Goal theory of leadership suggests that a manager’s objective is to show his/her employees how their performance directly affects his/her reception of desired rewards. Stephanie and Alex have two different bosses with different leadership behaviors. Stephanie’s boss showed the Supportive as well as the Achievement behavior. Using the Supportive behavior, Jonathan, Stephanie’s manager, tells his employees what to do in a friendly manner. A lot of employees want to work for him because his management style is relaxed and he also assigns his employees to work on different stations at the grocery store so they do not get bored.
As an employee, you may also find that on some occasions you need an extra boost of authority to resolve a situation that has run aground. Sometimes, you will simply have too much to do and need some assistance. Most often, the person doing the delegating has the authority. But when you are trying to delegate to your supervisor, you will need to find another way to motivate him or her to take responsibility on your behalf. When your supervisor is giving more and more to do and you can't possibly achieve everything and will need to pass some things back up the line.