In this way, the patient-centred care can be ensured, and in doing so, the nurse would derive satisfaction in meeting the patient’s needs. As nurses have the unique privilege to be there for patients at their time of need, by using effective listening skills, the nurse is able to demonstrate understanding and acceptance: this intimate experience enables them to build up mutual trust, which is a prerequisite to a therapeutic relationship. The real interpersonal level of connection is only deemed to commence when the patient feels understood by their carers. Although listening has a passive or an active form, it makes a fundamental difference to the interpersonal relationship. A passive listener doesn’t offer their full attention to the speaker, and often shows little interest in what is being said, which can result in the speaker feeling less connected (Appendix 2).
There are a number of key points and techniques that involve therapeutic communication and can make communication more effective. Important aspects of therapeutic communication include: focusing on the client, building a trust between the client and healthcare worker, allowing time for client questions and answers, and understanding non-verbal communication. Remembering that clients often view their nurses as the healthcare member they relay and receive most of their information from should be viewed as a top priority for the nursing staff. Time spent with the clients can be short because of client loads, effective communication allow nurses to spend more meaningful and productive time with their patients. Building trust fosters a relationship where the patient is more comfortable sharing personal information with the nurse.
I have good communication skills and motivation to work on my own as well as being a strong member of a team. I have a calm manner especially in stressful situations and I strongly believe in treating people equally no matter of their ethnical or social background. I have been working at a hospital as a maternity support volunteer in a delivery suite. My role is to assist women in labour, help them ease the pain and make their birth experience as pleasant as possible. It could entail anything, from making a cup of tea, with midwife’s permission encouraging them to stay active, giving a soothing back rub, helping to have a wash, changing bedding and run any needed errands.
l Listen to, and respond to, their concerns and preferences. l Give patients the information they want or need in a way they can understand. l Respect patients’ right to reach decisions with you about their treatment and care. l Support patients in caring for themselves to improve and maintain their health. n Work with colleagues in the ways that best serve patients’ interests.
An advocate needs to provide an open and supportive atmosphere in which the patient feels free to express their ideas and beliefs. The patient needs to be able to trust and feel comfortable with the nursing staff therefore it is important to develop a good rapport to begin treatment in a positive manner (Wanda, 2009). A calming environment should be created by nurses whilst using a non- threatening disposition with a gentle manner and a kind tone of voice. It is important to listen to patients and give them time and opportunity to talk without interruptions; just being there may bring comfort. Nurse advocates are expected to ensure that patients have enough information to make decisions concerning their care.
Health and social care workers need to promote anti-discriminatory practice and these are how they do it. For example in the series ‘One Born Every Minute’ the staffs working there promotes anti- discriminatory practice by getting the clients trust and by making the client feel comfortable. The nurses and midwifes give lots of praise, unconditional positive regard. The midwives give the clients information they need to make the right decisions. The nurses and midwifes
First, according to McEwen and Willis, holistic nursing is not only concerned with a patient’s physical well being, it is also concerned with a patient’s emotional, spiritual, and mental well-being. A holistic view of my patient allows me to better connect with them. For example, I work on a step down unit where I sometimes take care of chronically ill patients with complicated emotional issues that need to be recognized and addressed. Once trust is built with these patients, they are the most humble people to work with. I spend plenty of time talking to them about personal life.
I am very willing to achieve this big responsibility. I am eager to be there for the patients through illness, injury pain, loss, grieving, birth, growth, aging and health. I truly believe that I am suited to become a nurse. I am open and honest to communication, and these are also important traits that a nurse needs. Nurses are the main communication link between the patient and the doctor.
Effective Personal Healthcare Communication with Other Healthcare Professionals, Clients, and Patients Effective personal healthcare communication skills improve patient’s health status and satisfaction (Moore, 2013). Building a trusting relationship between patients and healthcare professional is of vital importance. One way this can be accomplished is simply by keeping your word. When interacting with a patient, be honest; when telling a patient you will be back in ten minutes, it is important to be back in ten minutes. The golden rule comes to mind in this situation, “Treat others as you would want to be treated.” Showing compassion or sharing a personal experience can also put patients at ease during a vulnerable situation.