Global Perspectives on Human Resources Management

2267 Words10 Pages
1 Executive Summary Aims: To analyze influences and challenges of inter-cultural communication within a business organization, find out possible impacts and recommendations for both company and employees. Method: Research bases on the working scenarios of Dandan Yuwen, an employee of a global company in Shanghai. To study her working behaviors and environment with: Hofstede cultural dimensions theory, English Proficiency Index, time zone, working hours and other human resource theories. Conclusion: Different cultural background has an effect on communication practices and working behaviors of employees. Employees’ work productivity, moral and health are influenced by time zone differences and working overtime. Business operation and development would suffered by employing poor management on cultural differences and IT-support. Recommendations: Global manager(s), cross-cultural training, IT Infrastructure and service enhancement, language aids, and Home-office (out of office hours) shall be introduced 2 Contents Page 1 Executive Summary 1 2 Contents Page 2 3 Introduction 3 4 Case Study Analysis 4 4.1 Problems Encountered 4 4.1.1 Language Barriers 4 4.1.2 Time Zone Difference 6 4.1.2.1 Working hour 6 4.1.3 Cultural Difference 6 4.1.3.1 Country Comparison 8 4.1.3.2 Behaviors of Different Culture 10 4.1.4 Chain of Command 11 4.1.5 IT & use of resources 11 4.2 Potential Impact 12 5 Conclusion 12 6 Recommendations 13 6.1 Action plan 13 7 Reference List 14 3 Introduction Dandan Yuwen, a Chinese employee of a global company in Shanghai, used to report directly to her local supervisor, who also is a Chinese, sharing with her the same culture background, language and time zone. However, due to the company has restructured, she needed to report and hold meeting directly with her colleagues who works in different countries, including
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