His success enabled him to launch the Wolfgang Puck Companies which includes the Wolfgang Puck Fine Dining Group, Wolfgang Puck Worldwide, Inc. and Wolfgang Puck Catering. The Wolfgang Puck Companies encompasses over 20 fine dining restaurants, premium catering services, more than 80 Wolfgang Puck Express operations, and kitchen and food merchandise, including cookbooks and canned foods. He is the official caterer for the Academy Awards Governors Ball, and has parlayed his celebrity into acting; his credits include Frasier, a recurring role as himself on Las Vegas and a cameo appearance on The Weather Man. He also appeared as himself on Iron Chef America: Battle of the Masters, as well as Cooking Class with Wolfgang Puck on The Food Network, and in an American Idol
Write a one to two (1-2) page paper in which you: Describe a time when you experienced effective communication in a business environment. Discuss at least three (3) reasons why you perceived the communication to be effective, and explain the resulting impact to the business. Your assignment must follow these formatting requirements: Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date.
Part Two: Internal Environment 2.1. Company Goals Vision Statement: To be the #1 hospitality company in the world, leading on three success measures: loyalty, profitability and growth. Strategic Objectives Marriott has developed various strategies to attain their desire to be the most successful hospitality company worldwide. Setting specific goals for the company gives them a better direction in how to achieve them as well as how long it may take. Marriott realizes that close to half the population on earth is under the age of twenty-five.
Unit 208 Use a diary system Outcome 1: Understand a diary system 1.1 Explain the purpose of using a diary system A diary system is used to ensure organisation and structure within an organisation. The diary system allows for meetings and various appointments to planned and at a glance you are able to see what is going on for any given day. This ensures the smooth running of business. 1.2 Describe different types of diary systems There are two types of diary systems. 1 – Paper based – This can be your diary and wall calendar.
There also is a commitment throughout all brands (Sheraton, Westin, W, Four Points, etc. ), which indicates top-down commitment as well. Measurement Systems: Call logs at each hotel track each guest’s incident (speed of response and efficiency). Every customer is given a Guest Satisfaction Survey containing questions about their experience as a guest at the hotel. There is a series of questions related to problem resolution, which were used both for initial data collection and monitoring after implementation of changes.
You must cover communication that is verbal, written, on screen, multimedia and web based. Decide on the stakeholders it applies to and the purpose of the communication. Business Communications - Homework Task There are various types of information that are both used by and created by organisations all of which have their own purpose such as informing employees of internal activities or stakeholders of developments within the organisation. You have been placed in charge of improving communication of a large company in the city of London and have been asked to study a competitor in order to facilitate this. Using one of the companies from the list below think about the types of information that they produce why they may produce it and where they will get the information from.
Travelocity acquired lastminute.com in 2005 to take in excess of 30 more brands under its banner in the UK. Travelocity has also developed and launched a merchant hotel business, dynamic packaging functionality, and a private-label (ASP) distribution network, the Travelocity Partner Network. Key Marketing Issues: SWOT Strengths Travelocity.com was the first website that allowed consumers to reserve, book, and purchase tickets without the help of a travel agent or broker. The site also permits consumers to book hotel rooms, rental cars, cruises and packaged vacations. The Travelocity Guarantee and the Roaming Gnome also gives Travelocity great Brand recognition.
Unit five: Principles of supporting business events Section 1 – Understand how to support the organisation of a business event 1. When organising a business event, describe the range of support activities that may be required. Every event must be carefully planned. One must know what exactly what the event is and about so as to start planning the activities involved and getting support in arranging a venue, getting the right equipment, arranging for speakers, sending out invitation sorting out the refressments serving of food, taking of minutes Organising documentation Dealing with small administrative details – taxis, lost and found property and Clearing up and gathering up items at the end of the event 2. Complete the table below by identifying two ways of providing support before, during and after a business event.
It measures its CRM performance by reference to 5 different sets of metrics: operational effectiveness, revenue maximization, customer loyalty, brand standards and learning and growth. Investments Customers Really Matter was launched in 2002 primarily targeting Hilton’s four categories of best guests. The 8 million active members of the Hilton Honors program; 4+, those individuals with four or more stays in a year; Fast Rez members, the individuals who signed up for an online reservation account and the locals VIPs. The critical objective of the CRM initiative was to foster a closer relationship with best guests throughout their interaction with Hilton family of brands. Customer analytics was a critical component of CRM initiative that helped Hilton to quickly measure and act.
Listed below are some of the tasks that may be given to the Secretary. 1. Organising Meetings In some cases, the Chair & Secretary work together to plan & prepare for meetings of the Management Committee. In other organisations, the Senior Officer plans this with the Chair. In organising these meetings, the responsibilities include: Booking & preparing the layout of the meeting room Making sure that all the rules for calling meetings are followed in line with the group’s constitution, e.g.