Future Vision Digital Services Case Study

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Part One: Introduction: Blake Randolph, Vice President of Future Vision Digital Services (FVDS), is currently contemplating several alternatives to resolve some issues he is having with Andre Gregoire, an incredibly talented software developer, in order to satisfy a major client in Europe. Randolph is faced with the dilemma of ensuring the European project is handled efficiently and cost effectively while at the same time understand and resolve some recurring negative work behaviours Gregoire is exhibiting. Jacques Riveaux, Vice President of European Operations, has encountered a problem during the final testing of an important client’s medium 3-tier architecture website and requires Gregoire’s technical assistance. However, Gregoire is nowhere to be found. Identification – facts, symptoms and identification of problem Facts: • FVDS is a successful technology and design firm that provides a range of services including multi platform user interface design and marketing • Primary line of business is designing and building corporate websites • Blake Randolph, VP of Technology Development, part of his job is to ensure that development projects are of quality and are completed in a timely fashion • Andre Gregoire, 27, is an extraordinarily talented software developer, and Technical Architect- highest technical level the company has • He is diligent, articulate, excellent with clients and other senior level employees • Works long hours and is more interested in development work than working with younger staff • Project in Europe requires more normal hours as there are only two hours available to communicate with European team (9-11 AM) • Jacque Riveaux needs to speak with Gregoire who is unavailable and he is annoyed • Gregoire often works late into the night because he refuses to delegate work • VP in Europe and client are nervous due to lack

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