Customer service and customer relations are the key to success for a business. In this paper, I am going to discuss how to have a successful customer service department in your business. For example, behaviors the employees will need to know; having a customer driven mindset; how to communicate effectively with customers and co-workers; phone etiquette; the importance of building relationships with customers; dealing with difficult/unhappy customers; having a customer engagement model for feedback; and building customer loyalty. Knowing these things can lead to a successful customer service department and a successful business. Behaviors Your Employee Needs to Know According to Dahlke (2007) an ideal customer service representative chooses to be courteous, respectful, considerate, and helpful to others.
Evaluating Business Communication Leonard Clark BCOM230 Julie Boner July 26, 2011 Business communication play’s an essential role in managing and operating an organization. Managers, employees and owner have to be able to efficiently express their ideas and views to other people working in the organization or outside company shareholders. There are several kinds of communication systems accessible for people working in the business environment. Each system gives people an opportunity to decide how they will deliver their message and create specific communication styles for an assortment of recipients. The forms of business communication that my team selected to use was the inter office memo and the short report.
2.1 Identify methods to communicate in the workplace Visual communication It is common to incorporate visual communication in order to share ideas that relate to the business, provide grapevine communication information to those that work in the company and to outline specific points that need to be emphasized for the success of the business. Examples of this type of communication include specially designed signs, electronic communication, documents and even presentations. It is essential that each individual has the capability of both implementing and comprehending visual communication processes in the workplace. Written communication Written communication is also quite important when it comes to the workplace. This form of communication involves either writing or typing out information, facts, figures, and other types grapevine communication of necessary information in order to express ideas among those in a business.
Which also is a great idea to make certain it selects the best to work for the company while leaving a positive impression on customers and anyone else. (www.entrepreneur.com) These three key words of idea, characteristics and beleifs can be used into a personal experience im currently working on as to starting a business. As a employee of Planet Fitness I’ve started as a Front Desk Representative. I’ve always had a passion of working out to stay fit and in shape and I always been the one tol ove to help people out. While working I was enrolled into IRSC working towards my degree in business.
To be an excellent communicator, you must listen to whomever you are speaking to for verbal and non-verbal ques. “Listening is the most critical of all communication skills. To be a good listener, one needs to listen for both the information (content) and emotion (feelings) conveyed” (Whitehead, D. K., Weiss, S. A., & Tappen, R. M., 2010, pg.74). From board meetings and department meetings to one on one employee meetings, creative communication allows a manager to be effective in leading their team. “As a manager, you must create a communication bridge between you and the people who report to you.
Fundamentals of Effective Communication in the Workplace Kelly Strayer University BUSS 100 04/29/2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are very important in the workplace. Effective communication skills go beyond than a simple conversations, for that reason some companies are investing in training their employees to be very professional in the effectively communication skills. Employees must know how to express themselves effectively when writing reports and emails or expressing themselves by phone or by video conference. Once you understand the benefits of effective communication in the businesses workplace, you can develop a better effectively communication with coworkers, customers, and suppliers, thereby increasing the productivity. Three years ago I was working for a company named Tech Biz, I was the assistant manager and was given the task to assist the international sales department .The company’s environment in an effective communication was very important, because the company deals with both national and international customers and suppliers on a daily basis.
Organizational Communication Concepts and Skills Larry James COM425 Instructor: William Harshman Jr. December 2, 2013 Abstract Communication is the method of trading information and ideas. There are various modes of communication. To be a successful and beneficial member of your workplace it is essential that you become skilled in all of the various ways of communication that are appropriate. Introduction The reason of communication is to get your message across to others clearly and with certainty. Doing this includes effort from both the one sending the message and the one receiving it.
The Teams and Groups outcomes are dependent on an effective design and efficient work with recognition of their efforts. The first thing we need to discuss is; why is it important to understand group dynamics in the business world? As organizations are becoming more diverse, the need of effective and goal oriented work force is rising. The keys to an organization’s success is that their leaders and managers understand the meaning of group dynamics, group cohesiveness, and managing multicultural groups and how the theories apply to ensure the success of the organization and its groups. Evaluating group structure, building trust through strong leadership, and effectively communicating will enhance the organizations productivity and success.
By realizing the main factor that will ensure their business success is communication, interaction & relation with customer so Deloitte have to focus to the human capital aspect. 2.0 HUMAN CAPITAL INVESTMENT Deloitte belief that good and talented employee will give distinctive capability for them to control the market. Human capital is the main factor has to be tackle, by developing a special strategy on how to gain the best talented employee and how to manage them. For recruiting program Deloitte come with the Teach First Program and in the managing them they have Deloitte Career Connections (DCC) program in order to develop and retain the ‘best & brightest’ employee. 3.0 STRATEGIES 3.1 First Teach Program * New employee recruiting program.
With all of the electronic communication, good oral communication should stand out. A speech coach is a professional who helps improve presentation skills in a variety of ways. A speech coach may work with one client on overcoming a fear of public speaking and with another client by focusing on an upcoming speech to make it dynamic and effective. Types: There are several different types of speech coaches. Some speech coaches work exclusively with high-level business executives, preparing them to deliver major proposals.