For example, if you talk very slow and in a low voice, people may consider you to be shy, embarrassed, not confident and unsure. It may also indicate a discomfort about the topic being spoken about. However, a calm and slow voice shows you are friendly and caring. Talking quickly with a firm tone and in a loud voice may indicate anger or rudeness. When health and social care professionals communicate with service users, it is important to know what tone of voice to use.
These terms also include people who are not totally deaf or totally blind. It is important to remember that not everyone will communicate in the same way and that some of these techniques will require training and practice. It is important to consider these factors when talking to someone with a dual sensory loss; Face the person, Use a well-lit area Avoid places with background noise, Use a firm, clear voice, Use plain straightforward language, Avoid changing subjects suddenly, Speak slightly more slowly than
For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them Help to understand the emotional state, knowing if the information has been understood. Look at the facial expression of the person to whom it is addressed, it helps to understand if our communication has been understood effectively. The facial expression instantly communicates the real state of a positive reception of the message. 2.1 Find out an individual’s communication and language needs, wishes and preferences For example a home language defined by cultural variations, beliefs value, age gender or physical disabilities.
Outcome 2 2.1 Picture boards, brail, sign language, finger writing, hearing aids. 2.2 my own role and practice can impact on an individual who has specific communication needs as if you do not communicate with a person in a way that they understand they may feel left out and alone, hence they may suffer from additional mental health disabilities such as depression. When you do spend time with a service user, and do include them and communicate in a way that they understand then they will feel as if they are valued Features of the environment that may help or hinder communication include: Visual Factors Lighting conditions: light should be on the talker's face Interfering objects: visual noise Distance: no further than 6 feet from the talker Talker's Face: face/mouth should not be covered head movements should be well-lit no eating, chewing, smoking moustaches
We normally check for that understanding with words like these: “do you know what I mean?” It is not enough just to hear the words. The listener must understand the meaning well enough to respond to and act upon it. Ineffective communication occurs when the meaning is not understood. This is usually discovered later when the people involved yell simultaneously, “That’s not what we agreed!” Communication is
1.3 Explain how distress may affect the way an individual communicates. All individuals may react differently when feeling distressed. Some may become quiet, and not want to talk or make eye contact with you. Others may become angrier, and do all the talking in the conversation, and they may begin shouting. Individual’s self-esteem can be low, and their body language may be closed or negative, this can make communication difficult with an individual whom is distressed because you may not get any feed back from them, or you may not get a change to talk or be listened to to help them.
Whenever an individual becomes distressed they may experience the sense of "self" being compromised, as in low self esteem, effective communication may suffer as an individual feels withdrawn or stressed. This lack of confidence may appear as: passive or even aggressive depending on level of irritability. Distress can also make a person feel insecure about how they are coming across when they try to communicate. Because their self esteem drops at this point, they are likely to mess up their communication or choose not to communicate at
Unit 4222-324 support in communication needs. Outcome 1 understanding specific communication need and factors Affecting them 1. It is important to meet someone’s communication needs so that you can tell if they are unhappy, in pain or angry 2.As a trained HCA I have gained the relevant skills and experience to communicate with someone who has difficulties communicating and I know when they express anger, sadness or pain 3. If there is excessive noise by other patients or loud music , building works etc this would hinder 4. If the individual has lost the power of speech and can only communicate through hand signals 5.
This will give them the tools to express their needs and their wishes. Thirdly, you can use touch as a form as communication. This can be used to comfort and reinforce a good feeling. A hug or holding hands with someone can comfort them and show affection. However, when using this tool you have to be careful as some people may feel frightened and may pull back, if this happens then the person should respect that the other person feels uncomfortable with this.
1.2 Communication is used to facilitate a need and two way communication is necessary to achieve understanding. When an individual has a condition that acts as a barrier to communication this can cause them to feel isolated and detached from society, friends and loved ones which in turn can lead to a person becoming depressed, lonely and withdrawn. 1.3 As a care worker I have to ensure that what I am communicating with the individuals I support with sensory loss is being understood and that I understand what is being communicated back to me. I will often have to repeat what has been said or write things down to ensure understanding. I always allow plenty of time for communication and listen to what is being communicated then repeat it back to the person so they are confident I have acknowledged and understood their message.