will be referred to in this paper as Article One. This study considered transformational leadership in public organizations such as local government. The second study, The Effect of Transactional and Transformational Leadership Styles on the Organizational Commitment and Job Satisfaction of Customer Contact Personnel, will be referred to as Article Two. It investigated the effect of transformational leadership in reference to job satisfaction and commitment of customer service employees at banks and food chains. Lastly, Article Three, The Role of Faculty Study Abroad Directors: A Case Study, researched the impact that of the intercultural dimension of the Faculty Director role and its impact on students.
Abstract In this paper you will see how the changes in technology help Kudler Fine Foods become a better organization and all opportunities to come to play within the company. Its shows how they developed a website for customers use and also how they created a system where they can take their inventory that is shelved, stored and that was sold better then keeping up with it on paper. You will see information about the generic strategies and an overview of that they are about. You will also see that out of the generic strategies that Kudler uses the differentiation strategy to show that they focus on their customers more and how they organizations structure is formed to push their product to customers. You will also see the things that
Memorandum To: Marilyn Gonzalez and Daryl Perrone From: Subject: Tanglewood Case 4: Measurement and Validation Assessment of the practical and statistical significance of a proposed set of hiring tools and recommendations regarding how adopting these new hiring methods might benefit stores It is important that any set of hiring tools adopted reliably predict predicts future employee performance.Based on descriptions and test data, the proposed hiring tools have varying degrees of practical and statistical significance as described below: • Retail Knowledge Exam measures basic knowledge of marketing principles and factors responsible for Tanglewood’s competitive advantage. The exam was developed in-house and is this low-cost. There is a statistically significant moderate correlation between success on this test and promotion potential. • Biodataexams are questions for significant life experiences that are potentially associated with performance at work. This has been developed using a wide response network in similar job settings.
Research competitors and industry trends to create new ideas and incentives. Compete with competitors – Price matching. With accurate information and efficient communication within the business will ensure business continuance despite possible problems. 4.0 Reports: Identify the types of reports you would be required to review regularly in order to monitor business performance, why is it important to create and use this report and who would the report be written for. 4.1: Performance Report: This report shows how well/poorly a business is doing based on a current revenue, and can identify performance areas that may need improvement.
Unit 11 D2 analyse how monitoring and evaluating customer service can improve customer service for the customer, the organisation and the employee. Introduction In this assignment I am going to analyse how monitoring and evaluating customer service can help the organisation to improve customer service to the customer and employees. Also to evaluate the benefits and drawbacks of customer service and why is it good or bad? What is effective customer service? Effective customer service is the customer’s complete experience, when they enter the company or even enter the website to the after sales service such as refund and exchange and customer service means providing services to customers who are delighted and find the information useful.
This allows them to allocate resources, like inventory and marketing dollars, to optimize the portfolio. Further, during the economic downturn they have effectively managed payroll while maintaining the service levels customers expect in the stores. To further improve staffing efficiency” Lowe’s is implementing a new staffing software tool, which provides detailed scheduling forecasts based on each store’s customer traffic patterns, incorporates each store’s penetration of specialty business into that forecast and provides managers with improved visibility to daily staffing needs by department. Lowe’s will continue to refine their supply chain”.
Each employee is trained in a particular department; this is advantageous because employees can offer customers expert advice. At the same time this can be a disadvantage; with employee turnover it can be costly to retrain employees. As I was checking out, I was able to witness Home Depot’s means of concurrent control. A new cashier was being shadowed by a more seasoned cashier and was receiving simultaneous performance information on what she was doing wrong and right. An example of feedback control used by Home Depot is the customer satisfaction survey printed on
After the market research has been measured over time the business should be able to use the information to improve the business and assist customer’s needs. Market research also gives the business an idea for how much customers would pay for the product. Primary Research is new data that has not been collected before. It allows business to focus on customer’s needs and interests. The advantages of primary research are that the information is up to date and it helps answer businesses questions.
Reference libraries consist of a database populated with company specific policies and procedures in addition to authoritative audit, tax, and consulting rules. Having this database accessible by the web or CD saves the auditor time thereby increasing productivity. Last, document management is made easy with audit productivity software. An auditor can store documents such as
Participatory planning includes the people who will be affected by plans and who will be asked to implement them. Equitability and transparency are properties that will increase the customers trust in the process of retail. The way employees and managers interact within the process will determine the outcome of the process. Successful communication can increase the mutual understanding of values and objectives among customers and form a basis for relations and future purchases. The more comfortable a customer feels with the company that they are purchasing from, the more often they will go back to that company and purchase more merchandise.