If you have struggled with a situation, look back over it and think about what you could have done differently to improve your experience. Always think about how you are working, are you dealing with the situations you are in in the best possible way for you and the individuals involved. 1.2 Explain the importance of reflective practice in continuously improving the quality of service provided Reflective practice helps improve the quality of service provided by continuously evaluating the way in which we work and seeking ways of improving it. By thinking about how we have worked we can identify any problem areas and tackle them. Recognising when or if we are struggling can help with dealing with problems.
Look through computer file images and internet images containing subject about Flanner House. Created a computer file, for FH new photos. Forward file to Ms. Cooper for revision/approval. After approval, the file will be e mailed to the photographer. Worked on researching historical photo images to be added to the “Flanner House” revised book.
Peer Evaluation The relevance of peer evaluation is to objective review the positive and negative occurrences or incidents within the team and as a team member in order to learn from the experience. This review allows for discussion of possible improvement or corrective action working as a team and on a team as a member. Peer evaluation The below evaluation was received by team members on the Finishline1 Team. Review of the specific items of reference and the questions asked allows for a more indepth review of how a team member is perceived among a peer group or misinterpretation of what the team member projected to the team. It is meant as a learning experience and a means to improve professional development with teams as each individual moves forward throughout his or her career.
1.2 Discuss customer expectations with colleagues using recognised customer service language I do not understand this question? 1.3 Follow Procedures through which they and their received to deliver effective customer service The Team of staffs holds a meeting with the Manager ones a week; this is where we update each other on what we have accomplished during the week. We also make plans for the following week and raise ideas on how to improve our services. Apart from that there is a File on the Computer at the Reception that holds information such as contact details of all continuous customers of the organisation. A tangible folder is also kept with the same details as a back up so that we may be able to deliver a good customer service even in the case of a computer crash or anything that alike.
Also although I find it hard to self-critique I try to note my own weaknesses and improve upon them, seeking training if necessary. 1.4 Explain the purpose and benefits of trying out possible improvements to own work. It is important to test out all possible improvements to make sure the method I finally choose to do the task in hand is the best and most appropriate. 1.5 Evaluate how learning and development can improve own work, benefit Diamond Home Support, and further own career. Learning and development will improve my own work as it brings new skills to light and should give me a better understanding of what I am doing.
Understand how to reflect on practice in adult social care 1.1 Exploring why and how you practice, thinking back over a situation or activity, developing a different approach, gaining insight into a new way of learning. 1.2 To focus on what has worked well and what needs to be improved, to enable a different approach to be applied, to consider new approaches and learning, to develop greater self- awareness. 1.3 informing own learning, helping one to think about professional accountability, enabling professional development, providing a way of identifying what is required for good practice. 1.4 Preventing conflict with others, understanding of others’ views and perspectives, improving communication with others, favouring those who share your values, belief systems and experiences and not respecting others who do not share your values, belief systems and experience. Understand the importance of feedback in improving own 2.1 Agreeing with what is being said, expressing a desire to improve, asking questions, looking for reassurance, being defensive, expressing anxiety over what is being said.
The assessments are carried out formative, continuing checks throughout the learning, testing against previous marks and summative at the end of the course. This helps the learner see their own development and allows the assessor to give feedback. This allows the assessor to gain and measure the learner understanding of the subject against the outcomes set in the criteria. Throughout the assessments the assessor should ensure that their decisions are; fit for purpose, reflect the required standards and assessment criteria. Assessment decisions should be internally or externally verified, thus contributing to quality assurance and development of best practise.
GUIDE ON REFLECTIVE PRACTICE What is Reflective Practice? Reflective practice is a way of reflecting or thinking back about your work/role and what you have been doing and working out what things you have done well and what things you think you have not done so well, where you can improve and what you could change. Why is Reflective Practice Important? It is important that you are able to reflect on your work and discover what you think you are good at and what you are not so good at so that you can ask for guidance and further training if possible. How Reflective Practice contributes to improving the quality of service provision It helps you to learn from past experiences, what you could do better and what you could do differently.
Furthermore, PDP processes can motivate you when your interest starts to wane. The main PDP processes that help learners think about their learning and to plan for the future usually include: • • • • • Reflection – pulling different thoughts and ideas together to make sense for a particular purpose Recording – thoughts, ideas, experiences; you can keep records in written form or use audio, video, etc. Action planning – setting out a plan means more likely achievement of a goal Executing – carrying out activities referred to in the action plan Evaluating – making sense of what you have been doing
TAQA Assignment T2 – Jim Davies 16/08/12 1. What are the functions, concepts and principles of assessment in learning and development? Functions of assessment Assessment is often confused with evaluation, assessment relates to the learner and is specific to the learner’s achievements and how they can improve, whereas evaluation relates to the programme or qualification the learner is taking. There is also a difference between ‘assessment of learning’ and ‘assessment for learning’. Assessment of learning is summative and can confirm that learning has taken place, but assessment for learning is a formative process which determines the learners progress so far and can be used to plan any further learning or development that may be required.