Flow Chart Essay

925 WordsDec 27, 20114 Pages
To obtain a position that utilizes my managerial skills to build a profitable branch that exceeds expectations. EDUCATION PROFESSIONAL EXPERIENCE PNC Bank, Manager • • • • • • • • • • • • • • September 2008 - Present Formulate plans with Branch Manager for acquisition, retention, and growth consistent with market opportunities. Apply management experience to lead the sales team, provide service, selling strategies, and customer relationship activities of the branch. Practice and demonstrate activities that lead to growing customer households quicker than our competition. Identify opportunities that will affect the overall satisfaction and retention of our customer base. Manage the operational soundness of the branch such as safety, facility issues, and expense management. Demonstrate operating controls through compliance with internal operating policies and procedures. Identify any violations of rules and spirit of incentive plans and performance metrics. Discuss with Branch Manger and assist in the overall development, satisfaction, and retention of employees. Apply tools such as commitment and alignment conversation process to set clear expectations for employees and then coach for improvement of skills, performance, and results. Prepare training for operating procedures on the latest technology and performance tools to deliver an exceptional customer and employee experience. Discuss plans with Branch Manager to maintain a high level of CIQ and EIQ and create a Human Sigma 6 branch. Organize and schedule daily, weekly and monthly staff meetings. Create spreadsheets through excel and power point to manage regional conference calls to identify lending updates and discuss results. Identify lending opportunities and discuss with Regional Manager to create a profitable region through PNC conversations. 1 Discuss plans with business partners to grow

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