Once I‘ve identified these I look at the type of training opportunity which is appropriate and relevant to my role, and formulate a plan to how this will be achieved. In my case I want to become a registered manager, so in preparation I have taken part in formal training including: • Advanced medication • Professional supervision Also doing this, Health and social care diploma level 5, whilst working through this it is helping to identify areas I need more training in which I plan to arrange training for myself i.e. Mental Capacity Act. Alongside formal training I also ensure I get informal training, for example: • Sitting in on resident Reviews with my manager, then moved on to doing them on my own with prior advice from my manager. • Getting help and advice for manager on computer skills as this is something I need to improve on.
This would also be a good time to cover all policies and procedures for each new employee. If there are any new employees that need additional training the company should be willing to make that available in the future this also will ensure that the company is providing good quality services to the customer. Some of this training can come from outside sources but, it can also come for inside sources form some of the senior employees. Write three questions for a structured interview form that Ron Brown’s service managers can use to interview experienced technicians. 1.
It is my recommendation that the hiring activities be an outsourced function. The function of recruiting and selecting employees through outsourcing will help alleviate any concerns in staffing inefficiencies when using a
team appraisals can sometimes be unjust, because one or two people could possibly slack when it comes to performing their job and make the team look bad. The organization wants all employee’s to benefit from the great effort that they put into performing their job; therefore they should be evaluated separately. A generic appraisal form for each employee seems to be fair it shows each employee his/her weakness and strengths allowing room for growth if needed(Fallon & McConnell 2007;
However there are changes that would have a small affect on the business. There are two areas that a business should look at when change happens. Impact on working methods and impact on the products and services offered and is the first thing that a business should look at to improve the quality. We have to review the impact on working methods. This could be ensuring that all staff is using best practice and everyone is working in the same way.
The learning curve will present challenges in that, employees will maintain the need to refer to the old system to proceed with business as usual. Possible struggles presented by the learning-curve are expected from several employees. Some will adjust more than others, but the main challenge is in the adaptation or orientation phase. Technologically, since the system is equipped with back up software, it should eventually eliminate the need for hard copy records and files. This will save time in the long run, which should encourage most employees despite their initial frustration with the management system change.
Sometimes when you remove yourself from a situation and reflect on it, you are able to find gaps and room for improvement in preparation for next time. You are sometimes able to analyse situations better afterwards than you are in the moment and when you look back on things, more often than not you will think “I wish I had said/done that at the time”. By reflecting on work situations, you are able to deal with any negative feelings or anxieties to do with work. By dealing with these frustrations rather than pushing them to the back of your mind, you will be able to have a more positive attitude at work. 1.3 You can ensure that personal attitudes or beliefs do not obstruct the quality of your work by leaving your personal opinions and judgements at the door.
Preparing the staff for the change well before the change took place would give staff the chance to understand why we were making the changes and allow staff to offer alternative solutions to the problem. Involving your staff in the decision making process shows that management values everyone’s ideas and, do not follow a “top-down” regime of dictating and delegating (Shepell, 2009). Whatever was decided the absolute correct course of action would have been to properly prepare the staff for the changes. Our Human Resources division did not forward the letter that was drafted to the union to inform them that there was a shift in the way business was going to be conducted. Giving proper notice would have prompted a meeting between management and the union in which management would have been able to explain why the changes were absolutely necessary.
BSBMGT502 Manage people performance Formative assessments Activity 1 1 Why is it necessary to consult relevant groups and individuals on work to be allocated and about the resources they will need? (75-100 words) An employee consultation can assist you with identifying the learning requirement and any gaps as most staff that have been performing a job are better able to define their job than anyone else. Learning requires a change in skills, thinking and also attitude and by consulting with the employee they understand why these learning needs are required and the business expectations of them, it also enable the business to identify the best method of training especially if an employee is resistant. If an employee is consulted they are
It is necessary to react in an appropriate manner to poor performance. As soon as poor performance is identified action should be taken to rectify it. Action should be taken in such a way it does not embarrass, harass, belittle or treat the staff member unfairly. As a follow up you may need to; Inform the employee and relevant staff of the problem Conduct and informal feedback session Conduct a formal feedback session Document the problem Assisting poor performers to improve and to confirm excellence Customer service area staff should be retrained so that they implement the company’s Customer Service Policy and Customer Complaints