Demographics and Psychographic, both help explain the customer in general, and what he or she is looking for in the business. The importance of completive intelligence was explained. Knowing what the competitor is offering and how to find this information out is important to any
BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
This project will meet Winsome Manufacturing Company project needs to open markets for sales, lay foundations for add on products and generate new revenues. Authority the Project Manager: The Project Manager, Ms. Orr, is authorized to meet with management as required, and negotiate resources, while delegating responsibilities assigned for the project, and to communicate with all contractors and management, as required. The project manager will also ensure successful and timely completion of the project. While being responsible for developing the project plan, monitoring the schedule, cost, and scope of the project, the project manager is also responsible for maintaining control of the project and taking corrective actions as
Performance standards are the results that are expected for performance to be satisfactory or successful. Performance standards can be stated in terms of time, cost, sales, and quality control. The performance standards that should be put in place to ensure the effectiveness of the operation should be the levels of sales, the inventory turnover, what customer are buying and not buying, and tracking of purchases. Performance standards should be set so they are attainable, measurable, specific, realistic, observable, and
They also expect a professional level of service. Choose a product that might be sold to customers. Conduct some research to establish what customer expectations are in terms of quality, time and cost specifications. How would you market the product to the customer taking these expectations into account? Activity 2.2.docx Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications.
Penny. This company provides goods. Their business activities are to be the customer’s first choice and to enhance the quality of life by being bigger and bolder. The following paragraphs will show the financial and organizational information of J. C. Penney. J.
Complex retail IT systems help Greggs management monitor store and product performance, manage cash flows from the tills and deal directly with ingredient and other key suppliers. 10 One of the founding principles of Greggs is that the business put people first. Greggs are passionate in their belief that if the business treats its people correctly, they will treat customers with similar consideration. As well as giving staff an enjoyable place to work with good career prospects, Greggs also look to fairly reward all its employees. A number of pay schemes and fringe benefits are on
For security reasons Managers can control who has access to the system and each user is assigned a unique security profile that determines exactly what features and functions can be accessed. Specialized Features/Services There are several reasons for the implementation of the new system. The new system will help with controlling inventory, increase sales, and keeping track of the customer buying habits. The Loyalty program offers an excellent marketing tool for targeting customers with product specific to their buying habits. The system also provides great inventory tool to track product movement in each warehouse.
1-7). If the marketer understands consumer needs: develops products that provide superior customer value; and prices, distributes, and promotes them effectively, these products will sell easily.”(Armstrong & Kotler, 2011, pp. 1-7). McBride Financial Services needs to look closely at the customers and pay attention to what the customer is asking for. “Examine five core customer and marketplace concepts: (1) needs, wants, and demands; (2) market offerings (products, services and experiences); (3) value and satisfaction;
What type of inventory control system does the supplier use? We expect manufacturing of the 313 to be long term, therefore, we must also ask the supplier if our volume increases do they have the capacity to expand their inventory without delay? As you know, quality as well as appearance will be everything to the consumer, as well as ease of use and function. Of course, we will want to approve any design before going to manufacture. Will the supplier have tools to allow management to view the design of the product supplied to us as it would be manufactured?