This ensures the individual accessing care or services is placed at the centre or home. The team should share a common purpose and vision to improve the individual’s life. Effective partnership working involves many features including: * Trust * Empathy * Respect for the skills and contribution of colleagues * Communication * Effective listening skills * Realistic expectations * Clear objectives * Honesty * Working to agreed practices * Maintenance of balance between task and relationship orientation There are various theories relating to effective partnership working. These include areas such as team working, avoidance of social loafing, avoidance of
Be able to establish and maintain positive |2.1 Interact with family members in ways that respect their culture, experiences | |relationships with families |and expertise | | |2.2 Demonstrate dependability in carrying out actions agreed with families | | |2.3 Describe principles for addressing dilemmas or conflicts that may arise in | | |relationships with families
Working relationships are based on a set or rules and expectations about how people should relate to each other. Effective working relationships tend to be based on good communication, trust and respect between all the people involved. Some examples of working relationships are employer/employee, with other colleagues, with service users. All these examples will share the same characteristics for effective working relationships. Personal relationships depend and may change significantly depending on many factors such as who the relationship is with, the age of those within the relationship, family structure, values and beliefs, culture, religion and promotion of a person’s self esteem etc.
This builds positive relationships based on trust and honesty. • Effective communicating with support workers ensures effective team working and continuity of care for service users. • In supported living services, support workers handover over at the beginning and end of each shift and update the communication book and any other documentation as required. This keeps other staff informed and aware of current situations within the property. • Service users communicate to support workers their needs and wants and to ensure they are met.
3). Human resources’ goal and strategy is to provide the employee impartial treatment, evaluations that prove fairness with consistency in support of creative talent through continued training and development. Support demonstrated to employees encourages good “attitudes towards authority, norms of interpersonal interaction, labour–management relationships, social norms of individual or group behaviour, and [respected] professional standards” according to Harzing & Ruysseveldt (2010, p. 22). This becomes central to the success of an organization and the creation of stakeholders believing and entrusting the value of the organization. The alignment of human resources’ strategy with the organizations, balances the strength of LG among its global
Unit 1 1.1 People communicate to give information, to receive information. To express their feelings, they need‘s to be good communication between staff and individuals. For needs and wishes, good communication can result in a good working relationship between enabler and an individual. 1.2, Communication is essential in a work setting, all types of communication that could be written, or verbal, it makes good working relationships between staff and between the individuals, it brings the staff team together. With good communication it is less likely to be any mistakes made, if a mistake was made it should be able to be identified and discussed through good communication.
People have choices and encouraging them to make informed choices gives confidence to make the right decisions for them. Showing understanding to a person within the service, ask questions, get involved, give positive responses, this also gives confidence and will encourage a person to feel assured about doing things for themselves which has a feel good factor. Bxi Identify two ways of making sure an individual’s physical environment promotes their well-being Living in an environment that is safe and secure, that have staff who promote independence along with varied physical activities, all work towards a service user feeling good about themselves, a feeling of well-being. SU’s can make choices about what they wish to do with their time, doing things they enjoy, things that stimulate their mind and body all promote this and will make them feel good inside. Bxii Identify two ways of working that promotes an individual’s social and emotional well-being Integrating into
The evaluation can be done on the basis of feedback from the customers and by monitoring the behavior of the employees with certain customers (NC State University, 2009). Rationale behind method of training The new employees will be imparted training using role playing and on-the-job training methods to ensure effective customer service that meets the standard of the company. The combination of these two methods is most appropriate for imparting customer service training to the new employees. In the role playing method of training the new employees will be required to assume different roles and act out the situations that occur in a retail store. For example two employees will be given a situation where one employee will be required to enact a customer and other will play the role of employee.
Associate Level Material Appendix D Contingency Theory of Leadership |Description of work environment | | | |The work environment I intend to create for me and my staff, is for us to treat one | | |another with respect, create a feeling of unity and team spirit, give credit and | | |take responsibility for your actions, build trust and keep all conversation in a | | |positive manner. Be approachable and come to work prepared and bring a welcoming |
Four-hundred thirty points are reserved for MTI assignments. Specific assignments will be required for each chapter. Students must, at minimum, complete the required assignments to earn any credit. Each activity is worth a total of 10 points. (If you score an 83 on your activity - - that translates into 8.3 points out of 10 points.)