Federal Express Corporation, Internal Customers, and Quality Case

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FedEx (Federal Express) is the largest air cargo transportation company with 650 air operations in over 220 countries and territories and 46 customer service centers receiving 500,000 calls daily. It employs over 150,000 people, including 43,500 couriers, which deliver more than 3.3 million packages every day. FedEx operates a fleet of over 650 cargo planes with experts highly trained to handle dangerous goods. The competitiveness of FedEx has become a differentiator within the context global logistics, given the enormous amount of its operations Freedman & Daniel (2014). The logistics of Fedex is a race against time. Almost 4 million packages are shipped to over 200 countries every day. Everything you can imagine is sent to the four corners of the globe, from animals to letters and electronic products, etc. In the United States, all items are sent to the city of Memphis, a typical center of gravity where, at dawn, are referred to several other distribution centers around the world. Fedex have a very clear objective quality "Taking an overnight products anywhere in the world." The small package express delivery industry is a very complex and competitive industry that take a lot of combating and strategic approach to get them to a profitable state. Many of the companies in the industry have integrate the Porter’s Five Forces model to give each of the companies the possibility to make profits with a low risk of entry and a weak bargaining power of suppliers. There has been an intense rivalry between these company and the strong bargaining power of buyers has had a negative impact over the prices which have begun to lower revenues for some of the companies. Federal Express is seeking the way to increase the volume of Courier Pack which has tremendous growth potential for the company. Their goal is to increase the Courier Pack volume from 1300 to 6000 per day.

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