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Fair Process Essay

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Below is an essay on "Fair Process" from Anti Essays, your source for research papers, essays, and term paper examples.

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Fair Process
Managing in the Knowledge Economy
by W. Chan Kim and Renée Mauborgne


Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 Fair Process: Managing in the Knowledge Economy 12 Further Reading A list of related materials, with annotations to guide further exploration of the article’s ideas and applications

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Fair Process
Managing in the Knowledge Economy

The Idea in Brief
In just months, a model workforce degenerated into a cauldron of mistrust, resistance, and plummeting performance. Why? Management launched a major change effort without inviting employees’ input, without explaining the reasons for the change, and without clarifying new performance expectations. In other words, the company ignored fair process—a decision-making approach that addresses our basic human need to be valued and respected. When people feel a decision affecting them was made fairly, they trust and cooperate with managers. They share ideas and willingly go beyond the call of duty. Corporate performance soars. In knowledge-based organizations— whose lifeblood consists of employees’ trust, commitment, and ideas—fair process is essential. It enables companies to channel people’s energy and creativity toward organizational goals.
COPYRIGHT © 2003 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED.

The Idea in Practice
Fair process isn’t decision by consensus or democracy in the workplace. Its goal is to pursue the best ideas, not create harmony. Fair process consists of three principles: • Engagement—involving individuals in decisions by inviting their input and encouraging them to challenge one another’s ideas. Engagement communicates management’s respect for individuals and their ideas and builds collective wisdom. It generates better decisions and...

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