Factors When Promoting Effective Communication

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QUESTION- ( 1.1 ) Identify the different reasons people communicate. ANSWER Communication is a central part of everyday life for most of the peoples is particulary important when you work with the service user and their families in a health and social care setting. Communication is about making contact with each other and being understood . Communication is a two-way process of sending and receiving messages: verbal and non- verbal communication. The way you first speak and listento a new comer can make them feel welcome.As you speak ,listen and watch you must take interest,smile and nod :to your colleagues,service user or their family There are several reasons people communicate,as follows: -give and receive information -Afirm one another…show more content…
ANSWER When communicating with others the content of the message must be clear ,and in clear way.When receiving must be alert to verbal and non-verbal messages. The most communication we do is by our body language. If we do not have good body language skills then we must improve that,as in crucial to understand people that way and send positive messages to others by adopting words we know,making eye contact,having a good posture,attitude,gesture,and facial expression. We must let the other person by turning to wards them ,that we have interest in listening what they have to say,and care for what they say.In a conversation must not ever interrupt the person who speaks as the ideea or answer might be deferent from ours. The factors that affect communication are: -posture: Folded arms can look defensive and discourage comunication.Friends and family often mirror the others person posture during conversation witch might feel patronising or thrightening. Is thought to increase a sense of familiarity. Standing over a person seating might feel patronising or thrightening. Touch: A light touch on the person you s arm can communicate caring and understanding ,but sometimes touch can feel intrusive,even thrightening.Touch is a safe-guard issue and you must never impose yourself physically on a vulnerable…show more content…
People come from different cultures therefore in some cultures one thing could mean a different things from the other,so this could end in missunderstanding and missing information. Sensory barriers is onother issue for people who cannot hear or see,they cannot receive information or pass over if they have impairment to one or both senses. Environment is an issue for those who have disabilities,let say a service user in a wheel chair cannot erach to make eye contact with the receptionist,for communicating could be affected,or might be a dimly lit room and someone who cant see might have difficulties to read or see propely. Using slangs is also not a good thing to do,and people might interpret different. To use a technical language could be scary for the service user as he doesn't understand the terms and start worrying about what is going to happen is case you might, let say ,wanna take the service user to hospital to give blood to make sure on his health. Emotional issues(upset etc), can lead people to loose concentration and not hear or listen what is been said. Health is an important factor for each individual as could affect communication ,especially if is a chronic
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