Evaluate theoretical approaches to professional supervision It is important that supervisions are conducted on a regular basis to promote the professional development of the staff member and to resolve any issues that the staff member may be facing whether that be in the work place or in their personal lives. Supervisions are used to monitor working performance and to ensure that the staff member is working within the regulations of the code of practice, local nand national policy guidance and the company polices and procedures. Supervisions give both the staff member and the supervisor the opportunity to build an effective, open relationship where experiences and guidance is used and shared to improve working performance. The supervision can also be used as a training model setting goals and targets for the staff member to reach. Therefore improving personal competence and performance.
Specific roles will have to be given to individual team members and allocate resources that help goals to be achieved. Afterwards we will need to identify sales target and reporting procedures and expected outcomes. Lastly we will need to let them know the actions they will need to take and how their actions will impact the work of other team members. Performance against the the organization’s quality and delivery standards will involve collecting data that relates to the actual performances of employees and mapping it against the expected performance. It is then possible to determine the extent to which actual performance meets intended performances.
Reflective practice is a term used to describe a technique for analysing and addressing developmental needs which we may have. It is a process by which we look back on how we work or have worked, identifying weaknesses and areas for improvement. Reflective practice also enables us to identify strengths which we can maintain. Reflecting on our practice therefore helps us to improve and develop ourselves. Reflective practice can take place: verbally – discussing our progress and practice with managers, supervisors, tutors or colleagues in writing – such as writing an account or diary of daily activities, developments or incidents, and identifying ways in which we could use these experiences to improve.
In addition, the outcome evaluation can prepare the organization for a long-term intervention that can create changes in the community of the organization and the surrounding businesses and community stakeholders. The scope and purpose of evaluation measures can assist the researcher manage the information that defines the what, who, and why of a program design. The scope also includes people that the program brings in for other resources provided by the center. The purpose of the process and outcome evaluation measures involve identifying specific data regarding the implementation of the program and ensuring the intended results of the program occur. These measures can also show the changes that occur from the program’s
NVQ3 TASK B 206 Handout This handout has been designed to assist you during this staff induction, It should be used as a guideline, and read in conjunction with the rest of your induction folder contents. Agreed ways of working, means that this company, managers, colleagues and yourself, are bound to work to an agreed set of guidelines, policies, practices and procedures that have been prepared and designed to incorporate the whole company, and to bring consistency to the team as a whole. Limitations are set out within your job role description. Please identify these limitations, and ensure that you work within this role. Amongst the company's policies and procedures, you will find such guidelines, as 'equality and diversity'., and 'dealing with harassment and bullying at work' These policies exists to enable all employees to work cohesively.
TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
Section II: Communication Plan Create a Communication Plan for the proposed change covered in the Change Management Plan. In the Communication Plan, complete the following: • Select the most appropriate channels to communicate the change to the employees, and explain why you selected these channels. • Identify the potential barriers to effective communication and strategies for overcoming the barriers. A communication plan will be put into motion in order to effectively communicate the new information regarding the proposed change for Riordan Manufacturing. The first step in this process is to set a communication goal for the employees to be able to understand the changes that will occur.
This process will include the preliminary review, assemble the audit documents, conducting the on-site audit, and then finish and follow up activities. The preliminary review helps to determine how effective the results of the audit will be. By formulating a detailed plan for the audit, this ensures that the timeline, scope of the actual audit procedures, and the audit location, will be met for optimal results. Forming a preliminary list for personnel interviews to be conducted during the on-site review is also a pertinent part of the preliminary review process. Assembling the audit documents is critical for observations and recording information.
A critical reflection of Continued Professional Development The aim of this assignment is to address the current perception of Continued Professional Development (CPD) within my organisation. Section 1 will outline the theories of CPD, change management, evaluating impact and a critical evaluation of the relationship between my organisation and how this reflects what the research tells us about effective CPD leadership. Following on, section 2 will outline the aims of my focus for change and how, using a critical review of the literature surrounding effective CPD, I set out to achieve those objectives. Section 3 will outline the impact of my focus for change on the organisation and finally, section 4 will be a critical reflection on my learning throughout the module, what this means for my leadership of CPD and the impact it has had on my personal CPD and leadership practice. Section 1 Theories of CPD There has been a continuum of maturity in the advancement of theory directed by policy (see appendix A) and research into CPD culminating in what was termed ‘the INSET revolution’ in the early nineties (Bubb and Earley, 2007:5).
QUESTIONS AND ANSWERS 1. Describe three benefits of a performance linked learning system * Helps managers and human resources personnel to identify what learning is most important for improving the organisation's performance and to determine how best to implement a learning system that improves the organisation's performance capability. * Assists readers to develop the capability of all employees in a purposeful, systematic and continuous manner, so as to optimise the organisation's performance, profit contribution and long-term results. * Gives readers the tools to develop a purposeful, systematic and continuous performance-linked learning system that helps specify learning standards for the organisation and helps the organisation to reach and maintain those standards. 2.