1.2 Explain how to support effective communication within own job role Within my job role it is important to have good communication skills to develop positive relationships and share information. We communicate as much or maybe more through body language as we do with words; this includes facial expressions, eye contact, our stance or movement of arms, hands and legs. E.g. Effective body communication could be an open body stance, focusing your eyes on the service user or individual. Whereas crossing your arms or legs, sideway glances could block effective communication.
1.1 Identify diferent reasons why people communicate. 1. I communicate with my manager so i am aware of the, things that are happening with the service users in the service on a daily basis. So i can keep my training updated, or further my training needs also to notify them of any further support i may need. 2.
CU2941: Use and Develop Systems that Promote Communication 1:1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Communication is used daily within the work place of Domiciliary Care Sector and in my own job role as an assistant coordinator, it is essential that I communicate effectively using an appropriate method to communicate with various individuals including service users, their families, work colleagues, superiors, Social services and medical professionals. Communicating as an assistant coordinator involves using the different methods, this includes verbal communication through telephone and face to face, or written communication; texting, letter and email correspondence. When communicating with others I am required to take into consideration many factors, this includes language, tone of voice and body language. As an assistant coordinator I am required to communicate with carers on a daily basis, it is essential that I pass on messages to carers regarding the clients they are attending to.
Not only do I have to communicate with all of the above verbally but via email, telephone and postal correspondence. It is even equally important that I am able to do so clearly and effectively in this instance. On a day to day basis I need to be able to communicate well with the management team, team leaders, supervisors and staff. This can also be challenging as we have a many staff members from different countries and cultures, I need to be certain that we understand each other. It is important I train and develop staff knowledge and understanding on how to change and develop their use of language and other communication techniques in order to break down any barriers they may face, particularly when dealing with elderly people directly.
Case 9.1 A dispersed workplace 1. In this case you have to communicate and make people feel like they are a part of organization and very important with our organization that mean you have to share all in formation to them by E-mail or Bill board for update information and knowledge that they need to know about our organization. Next step you have to create weekly or monthly meeting by invite them to come to your place or use TV conference meeting for received their information and discuss together to solve their problem or give them advice. This strategy can make all employees feel like one of team and they would cooperate of organization activity to achieve target. 2.
I am responsible for information sharing across a wide range of professionals and parents, including ICIS, GP’s, community nurses, consultants and so my approach needs to be that of a more professional nature when dealing with them. Not only do I have to communicate with all the above verbally but via email, telephone and postal correspondence. It is equally important that I am able to so clearly and effectively in this instance. It is important that I train and develop staff knowledge and understanding on how to change and develop their use of language and other communication techniques in order to break down any barriers they may face. The young adults I communicate with are autistic and therefore it is vitally important that I am able to communicate to them, this could be through Makaton, schedules and communicate on an IPAD.
Body language is in face a huge part of communicating, this is known as non-verbal communication examples include: • Facial Expressions • Gestures with arms or hands • Eye contact. Tone of voice is also vital as this is how patients will be able to sense our mood. If you were in a bad mood your tone of voice could reflect this and be louder and have a hint of agitation. When gesturing using hands and arms, this could come across as being threatening however some people do this hand and arm gestures in a positive way of communicating for example – in teaching, some teachers would use gestures to give examples of how to complete the
If the individual feels rushed, they may become agitated or restricted and not therefore understand clearly. They may ‘give up’ if they feel under pressure. • Eye contact and visibility, body language. Much of communication is visible. If a person can have eye contact with you and pick up o body language and other visual cues it will help their understanding and communication.
Communicate in a business environment. Unit 304 Outcome One: Understand the purpose of planning communication. 1.1 Explain the benefits of knowing the purpose of communication. Communication is used to be able to understand. Communication is used every day by everyone, be it verbally, physically or in writing, Communication is used in the work place to help locate and solve problems.
The various types of stakeholders exhibits different specific roles in implementing a quality management process. The company’s CEO seeks out to employ the skills, experience and knowledge of each stakeholder group to further the organization’s long-term goals. The employees of the organization are responsible for conveying the tasks specified in the company’s strategic plan in a resourceful manner. Employees interact with customers on a daily so employees are close to the action. In a manufacturing environment, employees work on the company’s products.