Written by Ancel Lemessy Question: Discuss three ways in which verbal communication differs from non verbal communication, and then discuss the function of non verbal communication in relation to verbal messages Communication is a learned skill. Most people are born with the physical ability to talk, but we must learn to speak well and communicate effectively. Speaking, listening, and our ability to understand verbal and nonverbal meanings are skills we develop in various ways. We learn basic communication skills by observing other people and modeling our behaviors based on what we see. We also are taught some communication skills directly through education, and by practicing those skills and having them evaluated.
They have a right to be able to express an opinion and it is our job to ensure that they are understood and listened to. We must also be able to communicate back to them, so they know that their opinion has been heard and understood. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them People communicate by talking, but they also communicate in other ways. Sometimes it is possible to tell if somebody is upset, even when they are saying to you that they are fine. We intuitively use body language and facial expressions which, if understood and recognized, can reveal to others our true emotions.
1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told. Their reaction may show that a different type of communication may be more effective or they may need more information. Understand how to meet the communication and language needs, wishes and preferences. 2.1 It is important to understand an individuals communication and language needs, wishes and preferences because it will lead to the person understanding what they are being told, asked about or shown. 2.2 Types of communication Verbal Includes things like having a conversation with someone or someone talking to a group of people to get a message across.
In oral communication a message is understood by the tone, volume and clarity of the speech. Another way you can interact with someone is by texting. This can be a form of communication as it still gets the right message across to the person you want to communicate with without having to send your message by speaking or face to face. Written communication is a type of verbal communication. It can take form of emails or letters etc.
Sometimes it may not be as simple as just talking to a patient, it maybe there deaf or blind, if this was to be the case it is very important for to you finds the right way to communicate with them, for simple reasons such as an emergency. There are many ways in which we can communicate with people, such as: • Sign language BSL, Makaton • Braille • Signs • Text messaging • Oral/ verbal • Appointment letters To gain the best feedback from you patient it is important to know your patient well so you know the best way to get the best feedback possible which will help you to meet there needs. Verbal communication Is when we communicate to someone using words. Non-verbal Is a process of communicating without speaking. Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language.
Communication is a process that involves the exchange of information, thoughts, ideas and emotions. There are many ways of communicating and this can be done verbally and non-verbally. We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge. Effective communication involves verbal and non-verbal interaction. Both of these communication methods can be expressed through skills such as: * Tone of voice * Pace of voice * Eye contact * Body language - Posture * Facial expression * The use of touch * Proximity * Clarifying - Repetition Volume and tone of voice involves the way our tone interprets what we say and what influence it has on the receiver.
1. Understand why communication is important in adult social care settings 1.1. Identify different reasons why people communicate. A. The different reasons for communication is, talking verbally to a person so they listen to and understand what is being said.
Hearing is referred as a physical ability that ears receive feelings which in turn are transmitted to the brain. When a person makes sense of what another is saying is contributed to listening skills. In a different meaning, listening skills help a person evaluate and come to understand what another person is conveying in a discussion. In all proper listening demands concentration for the brain to process the different meanings from sentences and words. In order to have interpersonal effectiveness one must understand and listen during communication with others.
Communication has to be effective in order for there to be an agreement or compromise. There are different types of communication which include written communication, verbal or oral communication, formal and informal communication, communication using technology such as electronic mails and social networks. More types of communication are British sign language (BSL), Braille, Mekaton, one-to-one communication, group communication only to mention just a few. One-to-one communication This type of communication occurs mainly between two people who are either familiar with each other or not. A one-to-one conversation held between people who are not familiar with each other “should always try to create the right kind of impression and feeling.”(Stretch & Whitehouse 2010 p.4) Once the right kind of feeling is shared between both individuals, the conversation sandwich (Asbridge, L et al, 2006 p.3) suggests that at this point both persons are now more likely to be discussing a more comfortable topic which they both want to talk about.
Unit 1 – SHC 31 (1.2 + 1.2) People communicate for different reasons, to communicate between service users, other staff members/colleagues, managers etc. This can build trust and develop professional relationships which can all benefit service users, and carers alike. We need to communicate to be able to report changes in a patient’s behaviour/their condition, when a patient has been admitted, communicating about the environment and ward routines. These are communicated through different means, depending on the individual’s needs i.e. spoken word, written word, through a translator if English is not their first language.