Warm up take indicates that you value them Develop trust and confidentiality This may mean use of slang shortened words, cursing as well as inside jokes with family and friends. As a health and social care professional should stay clear of informal communication to a patient excluding the fact that the patient which is being treated id familiar. If a professional uses informal communication the service user might get the wrong idea and feel disrespected. If this is the case the professional has failed to create rapport and a positive and comfortable atmosphere. Non – Verbal communication Usually within a certain amount of minutes of meeting someone, we usually have already passed judgement ‘professionals are able to tell a service users emotion we can figure out what the personal is thinking.
Whereas when communicating within a personal relationship it would be more chatty and open minded as you are not having to be as mindful of what you are saying to each other. 1.2 Within health and social care settings there are many different working relationships that an individual may have, these may include colleagues, managers, service users and their friends and families as well as outside professionals such as doctors or district nurses etc. For each person you will tend to develop different types of working relationships that will work for each. Some relationships may be more formal than others as you would not speak to a doctor the same way you would to a service user who you support on a daily
That one receptionist can change the whole mood of the patient, which continuing on into the visit with the physician. This can make it hard for the physician to treat the patient because the patient may feel closed off now or less receptive to advice from the physician. So I would find interdependence very important knowledge to have in any health care field. Sensitivity is something that is necessary to have when dealing with others. In the health care field one needs to be aware of others feelings
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
Describe different ways to help an individual challenge decisions made by others (such as medical practitioners, social care workers and family members: Standing up for people that are self-confident or that lack confidence ensuring that they aware that the individual is unhappy, but ensuring that you are not putting words into their mouths and interrupting them while they are speaking. If while you are attending the meeting you feel that they are confusing the individual then you can speak out as an advocate. You may also have to write to certain people about a matter and must ensure you make clear and explain to them what you are writing and also ensuring that you are writing word for word in what they want to
D2- In this task I will evaluate the effectiveness of how multidisciplinary work for patients, I will state what the multidisciplinary and it’s strengths and weaknesses. I will also looking look at a MDT who work within the health and social care setting and state how this MDT is helping its patients. Multi-agency working is the bringing together of different professionals who work together, providing their own service and sharing their information. There are many benefits of multi-agency working which includes: information sharing; sharing of skills, knowledge and expertise; the fostering of shared decision-making, shared ownership and shared responsibility particularly in drawing up joint procedures and strategies. Strengths and weakness of multidisciplinary for service users Now I will talk about what I think are the weakness and strength of the multidisciplinary team MDT.
Sometimes just sitting down with the client in a private, calm atmosphere and discussing with them the reasons why personal hygiene or care is important and work together with them to provide a plan of action or solution to assist them. Every client is different and has different needs, preferences and wishes, these could be due to illness, disability, religion, past bad experiences, cultural and the way they have been raised. In all these cases you must make sure that you implement a person centered approach when building and organizing the personal care routine. If the client has a specific skin condition or allergy then contacting their GP, to arrange for specialist lotions, gels and creams to assist with their personal care, some clients due to size, weight, illness or disability may require the use of specialist equipment, such as hoists, slings and shower seats, I cases like these then the occupational therapist should be informed and they will make arrangements for the necessary adaptations and never use any equipment unless you are fully trained. If the client has a financial problem then with their consent, investigate the reasons why they are in that particular situation, it could be they are suffering from financial abuse or that they are unaware of the extra help they are entitled to,
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
This is because the service users need to be able to communicate well with the carers. Interpersonal communication skills are oral, written and nonverbal methods. However interpersonal communication is usually face-to-face communication which could involve different numbers of participants which could even be in a small space like a consulting room where the service users and family members may have to go to discuss issues with staff in the residential and nursing
Promote Communication in Health, Social Care or Children’s and Young People’s Settings. 1434 1.1 People communicate in lots of different ways through talking, listening, touch, facial expression, body movement and dress. Also you can communicate by telephone, written communication, texting or online. However we choose to communicate it is how we form relationships and gain trust and confidence in people, weather it be a personal or professional relationship. We have lots of professional relationships in care, with the people we support, their families, other healthcare professionals or colleagues and managers.