Effective Communication And Interpersonal Analysis

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P1 Explain the role of effective communication and interpersonal interaction in a health and social care context Effective communication and interpersonal interaction in health and social care is extremely important. Communication with others will vary depending on who you are talking to and the situation you happen to be in. For example, communication whilst amongst friends is more likely to be relaxed, although, in a working health and social care setting, you would be punctilious and professional. According to the Care Value Base, one of the rules and guidelines health practitioners have to follow is “Providing effective communication and relationships.” Communication is a two way process and we use lots of different forms in communication.…show more content…
A few are; text messaging, written, oral, singing, symbols, touch, music and drama, objects of reference, arts and crafts and technology. Text messaging is proving more popular as technology advances and professionals are using it more widely. For example, in many doctor surgeries and in dentistrys, text messaging is being used to remind patients of appointments instead of sending letters and phone calls. Written communication is popular as you can post it worldwide, you can also get your point across if you are not there in person. Report writing is another part of written communication. Social Workers write reports on people they have visited to keep records. Oral communication is important in health and social care. It can help the professional build a relationship with the service user. For example, counsellors and clients spend a lot of time talking about the issues the service user may have. Objects of reference play a big part in health and social care communication. Special needs schools may point to objects to explain to the pupils what they are talking about. Or on another hand, they may encourage the pupils to point to the objects i.e an apple and orange to explain which they would like. Touch in communication is also important. It can show empathy and reassure the service user. For example, if a servicer user had been given bad news, a social worker or nurse may…show more content…
There are different types of interpersonal interaction, such as speech, language and non-verbal. As a health practitioner, you should always be aware of what the client or patient is comfortable with or what they might not be saying with words, but their body language. There are many different types of non-verbal communication. Some of these are; posture, facial expressions, touch, silence, proximity and reflective listening. Posture is important because it sends messages by the way that you are sitting or standing. If a doctor was slouching while assessing a patient, the patient could think the doctor is not interested in patients’ needs. This could make the patient feel uncomfortable. Facial expressions are also important. For example, smiling can show you are experiencing happy emotions. If a social worker was talking to an abused young service user, their face would have to remain neutral and not show any emotion such as shock or disgust. The social worker would have to remain professional to keep the service user at ease to keep them talking about what had happened. Reflective listening is efficient because it shows that you have been listening to what has been said to you. It can make a service user feel more relaxed with you because they knew you had been listening to what they were saying. It is a good listening skill. A nurse or
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