Customer satisfaction is on the rise in the workplace, having good customer satisfaction will help you do more business. Listening to the customers will help a business know what the customers really wants and needs are essential in sales and business performance. Teamwork brings peoples strengths and talents together to help solve a problem. The more people you have working on something the more ideas will come up on how to solve a problem. Brainstorming and group problem solving will help a business succeed.
In conclusion, Kudler Fine Foods needs an effective management team to operate successfully at their best ability by allowing them to implement their knowledge and skills to improve productivity around the business. Improving the website will definately allow the business to improve service therefore will atract more clients to increase revenue. Fixing this issue will improve many other areas of the business and become a better
Acquire or Develop Talent Tanglewood should acquire talent, because it wants to keep performance and customer service at high levels. In addition, while old stores under Tanglewood have the same basic look, the management styles and human resource can use some improvements. Acquire talent is very helpful for new stores, because employees would “hit the ground running” and be at the peak performance the moment they arrive. Hire Yourself or Outsource Personally, I think Tanglewood should hire itself. Outsourcing is more practical for small and medium companies.
For a company to retain talent it must offer more incentives for the employees than that of its competitors. Your company encourages the decisions and ideas of the employees but more programs could be put in place to help retain employees. Implementing a program that offers rewards for time and cost savings not only benefits the employee but also the company by projecting a positive image of employee worth to the company. Keeping the companies hiring practice on the national level is required for all employees that work in the retail stores but if there is a need for technology or manufacturing of a particular product I would recommend global labor. The ability to tap into the global labor market will make the company more competitive by being able to offer competitive prices on products due to lower overhead cost associated with the offset in the labor cost.
Acquire or Develop Talent: engaging in an acquired talent strategy shifts the responsibility of employees to human resources department to all managers throughout the organization. The process of attracting and retaining profitable employees is well promoted in the organization so this really increases more competitive relation between firms. But if you refer to the book if the company wants to achieve a full acquisition strategy then Tanglewood is going to have to acquire new talent. This is obviously the best strategy for Tanglewood due to its evident looking at the case. They are some inconsistency in the management styles between the first set of stores and the more recently acquired stores.
Short vs. long-term focus In the case of short or long term focus when it comes to employment, it is my opinion that it depends on what you are looking for. However, it is my opinion that for your particular company a long-term focus would be better of for you guys and will help you grow faster and have a solid and consistent mission throughout your regions. I believe that having a long-term focus and investing in developing your talent will result in having great managers that will pass on the culture of the company to their employees; in whichever store they happen to be placed. Since one of the concerns for both Emerson and Wood was the lost of the company core values as a result of expanding, I believe that having a long term approach to employment will assure that those who stay with the company pass on those values to the next generation of
The vast majority of companies that move in the direction to achieve sustainability also have enhanced profitability. Sustainability offers a firm new ways to protect their business from environmental, financial, and social risks, to run a company with greater efficiency and productivity, and to grow a company through the development of new products and services and the opening of new markets (Savitz, 2006). A firm can protect their business operations by conducting a thorough analysis of assessing the baseline. A company needs a clear understanding of where it is before figuring out where it needs to go. The thorough analysis of the firm’s environment will help identify risks that may be harmful to the employees, customers, and communities, as well as management failures early.
After the market research has been measured over time the business should be able to use the information to improve the business and assist customer’s needs. Market research also gives the business an idea for how much customers would pay for the product. Primary Research is new data that has not been collected before. It allows business to focus on customer’s needs and interests. The advantages of primary research are that the information is up to date and it helps answer businesses questions.
Technological resources would include things like Computers, photocopiers, Fax machine, Phones, interactive boards, projectors and security barriers. All of these different pieces of technology would help business improve performance because the photocopier allows the staff to copy multiple documents in short amount of time instead of having to write each pager. Computers allow staff to make documents like presentations, letters, spread sheet and database much more easily than writing each, which helps to saves the business time and more importantly money. Interactive boards would help improve a business’s performance because it would help during meeting by enabling staff to display what they want to their colleagues in a controlled and easy environment, instead of having to print out documents for everyone in attendance to have to read what he was
Work In a Business Environment 1.1 Explain the Purpose of Supporting Other People at Work * It develops good working relationships and rapport amongst work colleagues * It enhances communication skills between colleagues which is a necessity in the workplace * It aids with achieving deadlines and intended outcomes; consequently contributing to the overall success of an organisation * When people support each other in the workplace, tasks get completed faster, you help each other succeed whilst at the same time, learn new things from each other 1.2 Explain the purpose of helping other people to work effectively and efficiently a) for individuals b) for organisations * It enables individuals to communicate