SHC 21 2 2.1 Find out an individual’s communication and language needs, wishes and preferences Not everyone communicates in the same way. It is important to find out a person’s communication preferences to be able to support them in the best way and meet their needs. People can have a wide range of communication needs such as: * Language * Physical ability * Culture * Self-confidence * Level of learning ability You can find out an individual’s preferred communication method by asking them or their parents if they have any preferences, observing them, discussing with your team partially someone who has previously worked with the individual and reading any information you have about them. 3.1 Identify barriers to communication. Sometimes communication isn’t always straight forward.
This helps to reduce the possibility of mistakes being made. It ensures appropriate care service delivery. It is important to communicate with your colleagues, so that all targets and outcomes are met. Effective communication is important so that yourself and the service user fully understand eachother. This includes using words, feedback, action, body language and gestures.
It's important that good relationships are had with colleagues and other professionals such as Nurses or Doctors, thus allowing people to work and communicate effectively with each other and share knowledge and information. A lot can be learnt from simply asking others with more experience and skills. People can communicate for a number of different reasons, these can include to show how we feel, to pass on information or obtain information, or for social reasons. Communication can be written, verbal or through body movements. 2) Explain how communication affects relationships in the work setting If there is effective communication and people work as part of a team and help each other with workloads, this helps to build a trusting relationship with one another.
(b) Explain the importance of achieving effective communication patterns with people you work with As a carer, I must be able to communicate effectively with the people I provide care and support for to build trust and to make them satisfied with the care provided. Also communication with colleagues is important to promote good teamwork inorder to improve the health and wellbeing to the people we care for. 1.3(a) Why is it important to observe an individual’s reactions during an interaction you have with them? By observing an individual’s reaction, i can ascertain if they are happy, satisfied, comfortable, sad, worried or agitated. This tells me if everything is okay with the service I am providing to the individual in general or not.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
Promote Communication in Health, Social Care or Children’s and Young People's Settings – Unit 1/HSC 031 1.1 Different reasons people communicate People use communication for differing reasons but ultimately communication relates to the sharing of information. Through communication people convey their thoughts/ideas, feelings/emotions e.t.c. Communication is essential within the health and social care setting. Staff need to communicate with clients in order to best assess their needs, then plan for and support around them. Staff need to communicate with one another in order that each is aware of the needs of the client group and contributes to providing continuity of care.
Outcome 2 1- To establish the communication and laungage needs, wishes and preferences of an individual you can look in their care plan. It will show you if they have difficulty communicating and the best and effective ways to overcome these. You could also seek help from other staff members who have worked with the individual in the past as this could be very effective. Talking to the family members is also a good way to find out this information. 2 - There are factors to consider when promoting effective communication such as disabilities such as hearing loss, impaired vision, mobility problems or speech impairment.
| | | | | |Identify a range of communication methods and aids to support individual to communicate | | | | | |There are different method and aids to support individual to communicate. If an individual has language barriers, they can| | |get a translator or they try and learn a bit of their language. If a person is blind audio devices or they can feel around| | |and touch things to help them get to communicate. | | | | | |Sign language is also an effective method; even pictures can help you to communicate. Dementia can also be a barrier
Communication 2.1 Compare ways to establish the communication and language needs,wishes and preferences of an individual. You need to be clear of there needs, ask them personally, ask the family members or the key workers, read their files, you will benefit from any information, there may be drawbacks if you come across any barriers, and you may need to find other means, i.e translators e.t.c. 2.2 Describe the factors to consider when promoting effective communication. Make sure you speak clearly and pronounce your words, and check the tone and pitch of your voice , you don’t always need to shout. Use the correct language, take time to say things, speaking quickly can cause confusion.