They compile the research and flood the market with competitive products. Overview The business research process usually starts with an outline of an industry or market. Making the determination if an opening in the market only exists within an opportunity in that certain
To do this it will be necessary to review the actual customer data for the service in question for past periods. Customer service data helps identify the factors, both positive and negative, that influence new business. By understanding the relevant patterns and conditions it is possible to create new customer service delivery plans that maximise desired influences while minimising those that are undesirable. ASSESSMENT ACTIVITY 3: Describe the process for researching customer needs and analysing and interpreting the outcomes to establish business options and opportunities. Consideration of past performance and analysis of the new data and records currently held in the organisation will give
Every organisation partakes in market research in order to gain information about their target customers, rival companies and the market they invest in. Businesses carry out two different forms of research; Primary and Secondary. Primary research is an exclusive type of research which is carried out by the business first hand. On the other hand, Secondary research includes gathering research that has already been done from an outside source and is not exclusive to the company. This type of research has already been carried out by someone else; anybody can access secondary research data.
The company will have to forge alliances with partners to participate in the loyalty program which will affect the sales department as well as upper management. Operational The loyalty program should be functional during the times that the company is open for business. It should passively collect customer data as customers swipe their loyalty cards during transactions. The system should make reports available to management so that they can focus on reducing the cost of orders and stock-outs while increasing customer purchase behavior with targeted offerings.
A competitive marketing intelligence analysis is necessary because much can be learned from the competition’s successes and failures. This type of analysis is not, however, limited to the just the competition. The text, Marketing, defines competitive marketing analysis as the systematic collection and analysis of publicly available information about consumers, competitors, and developments in the marketing environment (Kerin, Hartley, & Rudelius, 2011). When collecting data and in order to make reasonable decisions, it is important to predetermine many
By the utilization of marketing resources and making appropriate business adjustments to include catering services. Marketing research can be defined as the collection and analysis of information to assist in the decision making process. The surveys on the Kudler website, were not able to provide sufficient information to form a definitive plan of action, additional marketing research is needed to determine a definite plan of action. Further surveys may produce additional information related to consumer satisfaction with the current services and products offered. Kudler not only need to establish their personal goals and business aspirations, they need to know who their competition is and what they are doing in the marketplace.
Part of this research must include the competitor’s strategies. By understanding the competition and their strategies Kundlers can work to expand their services, grow and identify their own market
Kudler would be able to use an ERP to forecast future needs to assist with accurate purchasing, track vendor and retail pricing as well as other financial information. The ERP would allow Kudler to track the sales performance of new items that are introduced to determine if they are products that they want to bring into inventory. The investment in new technology is highly recommended. New technology may be an option for Kudler, however, cost of the purchase, installation and training would be a major factor which would influence the decision as oppose to upgrading current
Other aspects of product are economic- customer value, functional- service at the point of sales, before sales and after the sales and the psychological aspect of the product like image of the product. Kudler Fine Foods is a gourmet ingredients shop and offers in-store parties and now going in to catering business. It is managed by Kathy Kudler. So customers know that it is going to be gourmet food experience because she notices some of the people at the catering places are regular customers at her stores. KFF should research the market to find the needs of the customers.
Benchmarking is “discovering how others do something better than your own firm so that you can leapfrog the competition” (Kerin, Hartley, Berkowitz, Rudelius, 2006). Using the frequent purchase program, Kudler can collect new data from its customers. Through the use of market surveys, similar to the 2006/2007 market survey, Kudler will be able to determine what its customer catering needs are, if there is a demand for it, the types of pricing the customer would find acceptable and ways in which to promote it, in addition to adding to its marketing mix (also known as market orientation). As with market surveys, Kudler can conduct research on the types of food available on the market and determine what new products are popular with consumers through its food marketing trends studies. Pricing Kudler wishes to offer competitive pricing relative to other caterers.