It is important that information is only shared with people “who need to know”. If you are uncertain whether a person has a right to access information and is requesting information from you, always check with your supervisor or manager. In day to day communication it is strict policy of midstream that you do not discuss any important information about a clients lifestyle or regarding important information as this is their right to remain any of this information confidential and is part of the regulations of The Human Rights Act 1998. Information that has to be kept confidential on a day to day basis can be shared with agreed others on any other basis as a need to know basis, this is if ever an authoritative body needs to get involved such as social services, ambulance, police or any other multi-agency network. The agreed others in which confidential information can be shared on a need to know basis are: Work Colleagues, social workers, occupational therapist, GP, Speech and Language Therapist, Physiotherapist, pharmacist, nurse, special nurse, psychologist, psychiatrist, advocate, dementia care advisor or family and carers.
Keep records in a secure room. Ensure files are not lying around. Ensure no unauthorised personnel have access to files. If client names are on walls (hospital admission list) make sure they cannot be seen from outside the office. Close blinds or angle away from sight if necessary.
When communicating verbally with residents keeps her tone neutral and adjusts her speech to suit each individual. ______ does not use slang or jargon as not to confuse residents and steers away from using complicated words. _______ places herself in a position that is not to close so not to cause feelings of intimidation but not too far away so that the resident thinks she is not interested or engaging in what they are saying, ______ maintains good eye contact with whomever she is communicating with. 6.6a Ensure that any communication aids/technologies are: Clean Work properly In good repair ______ regularly checks resident’s hearing aids ensuring they are clean and replacing batteries if and when necessary. If they are found not to be working ______ reports to the Nurse on duty.
Unit tile: Handle information in health and social care settings URN: J/601/8142 Credit vaule:1 Level 2 By briony blowfield 1.2 explain why it is important to have secure systems for recording and sorting information in health and social care setting We do not want other residents to gain access or read private information about each other. We need to think about the visitors who come in they too should not have access to anyone else’s medical notes or the care they are receiving. The person receiving care could become embarrassed by other people knowing. It is information to make sure information is kept private and confidents as we do not want the wrong information to go in the wrong hands. Nurses, care worker and other health professional should have access to care plans and care plan never left in the public area; they are always locked away in a cupboard in the office, clearly marked with the number of the room on it.
Patient Confidentiality should apply when a nurse or others need to gain access to patient information, especially when the patient information may include basic identifiers for patients past, present or future physical and mental health conditions. Confidentiality also applies when giving
You don’t share personal information as you would with friends; you have to meet the policies and procedures of the place of work, such as calling family members by their name instead of mum or dad, having no emotional attachment visible, and treat everyone with equality, regardless of your opinion. For example if you disliked someone in your work place, you cannot ignore them or refuse to work with them unless something violates the practice of the home. I guess anything that is not work related should be kept for uninterrupted breaks and for time outside of work. 1.2 Describe different working relationships in social care settings. There are many different roles within the social care setting and so that leads to many different working relationships.
This also means that it would not allow information to be given out over the phone. When a physician refuses to give out a patient's information, it lowers the chance of the wrong person getting the information. This rule also gives the patient the rights over all his or her health information. However, this also means that the patient has the right to examine and obtain copies of any health records at any given time. The physician cannot refuse for any reason.
Also a working relationship should have no emotional attachment and is based around your job, where as a personal relationship does have an emotional attachment due to having family and personal friends which is not work related. 1.2 Describe different working relationships in health and social care settings The Different working relationships in health and social care settings would be policy making, administrative and the hands on staff. The working relationship in health and social care starts with the policy making as they have to know everything from the law to the public sector and they will delegate the job of implementing decisions to the administration team, who then will work out the correct forms, charts and procedures for action and reporting back. Then you get the Hands on staff who will implement these procedures in their daily jobs. 2.1 Describe why it is important to adhere to the scope of your job role It is important to adhere to the scope of your job role as this sets out boundaries, enables you to know your role and responsibility and knowing your own level of competence and skills.
1.1Explain how a working relationship is different from a personal relationship You have a professional duty of care to the individuals you care for which is different to the relationships you have with your friends and family. The relationships with carers and clients is to guide and support individuals and to help them to live as independently as possible. You should listen carefully to individuals and never put pressure on them. It is also important not to cross any professional boundaries with clients and keep your relationships professional. Here are some of the ways that you can maintain professional boundaries: • Be reliable and dependable • Do not form inappropriate intimate or personal relationships with individuals • Promote individuals’ independence and protect them as far as possible from harm • Do not accept gifts or money from individuals or their family members • Be honest and trustworthy • Comply with policies and procedures or agreed ways of working • Cooperate with colleagues and treat them with respect • Do not discriminate against anyone • Maintain clear and accurate records • Continue to improve your knowledge and skills • Respect confidential information and knowing when it is appropriate to share • Report any concerns you may have Most of your clients will rely heavily on your support, for some of them you might be the only person they see from day to day and because of this, it is really important that you do your very best to keep the relationship professional.
All communications are confidential, and should not be discussed with people not involved with the service user. Communication between work colleagues is essential, so that the service user has the best possible care, and all staff are aware of the current needs of the service user. 1.2 Explain how effective communication affects all aspects of the learner’s work within the care setting I communicate using: Service user record books, Talking with work Colleagues, Staff in the office and meetings with my Line Manager. Effective communication is important as it ensures that all information is clear, accurate, non-judgmental or opinionated and informative. This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given.