To pass and receive information. A3. Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 1. To see if the individual has understood what has been said, looking at body language and facial expressions.
I need to give and receive important information and instructions. I need to communicate to help people understand, to be understood, to deal with individuals emotions and feelings, to give encouragement and to show others that there are valued. Communication is an essential part and a basic requirement of being a support worker. Effective communication also ensures that all health and safety issues are spotted and reported. Effective communication from others will ensure their preferences and needs are met.
1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs As a carer it is our role and responsibility to support individuals to express themselves. The way in which we do this is by assessing their needs, access information regarding their communication needs, providing the appropriate support, aids or equipment, encouraging and motivating communication, working with others and by monitoring the effectiveness of that support. Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties. By fully supporting individuals with specific communication needs we are able to support their rights. 1.3 Analyse features of the environment that may help or hinder communication Features of
- Implement any changes to service user i.e. Changes to care plan, health issues. AiiiGive two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them - To see if the service user understood what you have said i.e. Body language and facial expressions to clarify that they have understood. - To see if the service user was happy about what was said by seeing the service user’s reaction i.e.
Individuals using the service and their carers - Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. Aiii Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Method | How effective they are?
BE ABLE TO MEET THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERECES OF INDIVIDUAL. 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals. • Reading the care plan • By asking next of kin • By asking the key worker You can use the information generated from this source and you can also ask the individual if they can communicate verbally. All this will help to establish the communication and language needs, wishes and preferences of individuals 2.2 Describe the factors to consider when promoting effective communication A. Body movement and posture.
1.2- Explain how effective communication affects all aspects of own work. * It helps to build effective relationships between colleagues, the service users and ourselves. This then gives us a better understanding of all of their needs as individuals, making sure their needs and preferences are being met. By building trust, preventing misunderstandings and developing our skills and knowledge we can discuss options and choices available and allow them to make informed choices regarding their care. 1.3- Explain why it is important to observe an individuals reaction when communicating with them.
The cycle is: ⦁ Idea occurs- you think of an idea that you want to communicate, your initial thought. ⦁ Message coded- You think about how you are going to say it in a suitable way. This might involve you putting your thoughts into some other 'code' (sign language etc.) ⦁ Message sent- You speak, sign, or write the message in some form to recipient. ⦁ Message received- The other person has to see your message, hear your words or see your signs.
They can use body language such as nodding their head to agree. Understand how to meet the communication and language needs, wishes and preferences of an individual Not everyone you come into contact with will want to communicate in the same way. You will need to find out their preferred method of communication as they could speak a different language or just have a preferred method to use. This may be based on their beliefs and values,
Task one 1.1 Identify different reasons why people communicate - People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and to be understood, to share opinions, knowledge, ideas, information, feelings, emotions and to give encouragement to those that need it to help them feel valued. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. - effective communication is important because it ensures that all information is clear, non-judgmental, informative and accurate. This reduces the possibility of mistakes being made, and ensuring appropriate care service is delivered. Explain why it is important to observe individuals ‘reactions when communicating with them.