Exercise 1:1 Essay

717 Words3 Pages
Incident 1:1 Misunderstanding Complete exercise 1.1 from Ch. 1 of Communicating in the Workplace. Choose two misunderstandings you experienced and fill out the chart for these. Respond to questions 1 and 2 shown under the chart for each example of a misunderstanding. In your response, include the following: • Cite a meaningful misunderstanding rather than a general or less material misunderstanding. • Use business- or work-related examples rather than personal ones. • Identify the roles of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth. Questions Misunderstanding One Misunderstanding Two Who was the sender? Human Resource Department Manager Me – Event Coordinator Who was the receiver? Me – Office Manager Staff – Entertainment Committee What was the message? I needed to give her an access code so that I could use the ‘fancy’ copier machine for important presentation assignments that were coming up. To create an Invitation for a Business Networking Conference with a “Wow Factor” effect What channel was used to send the message? Verbal Face To Face Communication was used Verbal Face To Face Meeting was used What was the misunderstanding that occurred? She input the wrong code and I didn’t find out until it was time to use my code for the first time. I couldn’t input the correct number and I couldn’t do my work that day as she was out of the office and I had to wait until the next day to start my assignment which set me back a complete days work. The invitation that was created did not meet my standards and after having them go back to the drawing board to try again, they got frustrated and I ended up doing the invitation myself. How could the misunderstanding have been avoided? I should have asked her to read the code number back to me, when I first gave it to her or ask her to e-mail
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