Executive Summary

584 WordsJul 22, 20123 Pages
. Call Center Statistics. http://www.callcenternews.com/resources/statistics.shtml. 2002 http://www.independent.co.uk/news/business/analysis-and-features/uk-firms-decide-its-time-to-hang-up-on-indian-call-centres-2309558.html Executive Summary Introduction It is the mission ORDER call center Services to provide clients with top quality call center services 24 hours-a-day 7 days a week. A service that provides our clients with the greatest chance of communicating with their end customers. We will initially provide inbound calls and as we branch we will eventually include outbound. We will have a dedicated and well trained team of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner. Whatever a client's customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, we will have the people with the expertise to professionally service those needs. The Company ORDER call center will be a limited liability partnership registered in the state of Texas. The executive team brings together a highly respected group of telemarketing and customer relations specialists who have a total of 23 years of combined experience with the call center industry. The company has a limited number of private investors and does not plan to go public. The company has its main offices in Irving Texas. The facilities include office spaces that will couple up as conference rooms, and a phone center. The company expects to begin offering services when funding is obtained. The Services We will also provide bilingual services in both english and spanish. The most common needs that we can fulfill are: * Generate sales leads * Set appointments * Market research * Surveys (including statistical analysis

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