DEVELOPING PROFITABLE CUSTOMER RELATIONSHIP. It is a challenging time for most business leaders today. Leaders are demanding their company’s grow and so marketers are continually focused on driving their products and services into the hands of new customers. Unfortunately this intense focus on attracting new customers has taken attention away from established or past customers. It is measurably more expensive to attract a new customer than to retain an existing customer.
The world in which we live in is an ever changing one, and the pace at which it changes is a challenge in itself. Add in the the pace of which technology changes and modern companies face some difficult challenges to remain relevant. Any organization that refuses to keep pace with these changes can surely expect to be left behind by the competition. Consumers today expect the latest and greatest in the products and services they buy. If the company they want to buy these from cannot deliver and continuously deliver then they will lose the consumer's business.
The company is facing stiff completion from other new entrants in the field of foods and as such, it will need to work extra harder in order to deal with the competition. The landscape within the market is also not all that conducive for Kudler Fine Foods. The company also lacks the required funds to enable it to expand to greater geographical locations. One, they can acquire another company in the same industry. Second, they can merge with another organization.
The weakness of Kudler Fine Foods is that an IPO (Initial Public Offering) has many inherent and potential weaknesses that must be examined prior to selection as a means for expansion. An IPO is the first sale of stock by a company. There are many advantages and disadvantages for the Kudler Fine Foods to go public through the IPO. The advantages include generating more capital needed to expand their three locations The IPOs are very expensive undertaking, and a large portion of any capital acquired will be lost to this cost. Because the company must produce all financial information to the SEC many businesses find it to be very stressful and time consuming which takes time and money away from a company that is thriving like Kudler Fine Foods.
Lastly but not least, Ruth Chris challenge was selecting the appropriate development model in conjunction with the management team but required additional information criteria in order to guarantee the future success of the organization. Analyzing Case Data The main focus for Ruth’s Chris was to create additional revenue for its stakeholders. As discussed in the above issues there were certain obstacles that faced Dan Hannah on the most suitable method and least risk. There were international franchise opportunities for Ruth Chris but management was facing evident constraints due to internal factors as well as external factors within the organization. Ruth Chris strengths were clearly evident in its products as they grew to become the largest fine dining
Healthcare is forever changing but is also becoming more and more diverse daily. A lot of organizations struggle in this area as they do not understand the importance of properly managing diversity. As the VP of HR it’s my responsibility to encourage and nurture the group of diverse individuals as they can often bring more innovative ideas, perspectives and views to their work and the organization as a whole. With the mixture of talents of diverse cultural backgrounds, genders, ages and lifestyles, an organization can respond to business opportunities more rapidly and creatively, especially in the global arena which must be one of the important organizational goals to be attained. More importantly, if the organizational environment does not support diversity broadly, one risks losing talent to competitors (Rosenberg, 2008).
Reasons & Advantages The existing structure was increasing competition between Roche and Genentech as the product of the two companies were coming in direct competition with each other in multiple markets especially in US The existing ownership and operating model gave Roche little opportunities to address the increasing the overlap and duplication between these two firms (for example R&D work) The product licensing agreement between Roche and Genentech was set to expire in 2015. With the expiry of this agreement Roche will lose the right to develop and commercialize products of Roche which were major source of revenue for Roche After the expiry of the licensing agreement of product licensing agreement between Roche and Genentech a new arm’s length agreement would have to be negotiated where the product pipeline could be sold to the highest bidder Due to existing shareholding structure, in order to protect the rights of minority shareholders, Roche could not get access to intellectual property of Genentech High growth of biotechnology sector Not much innovation in Pharma sector which was leading to acquisition by larger companies leading to consolidation of industry Acquisition of Genentech will help Roche generate cost synergies of 60% of $750-850 Million by cutting costs and streamlining Genentech had large chunk of Cash ($ 9.5 Billion) which Roche could not access to ownership structure. The acquisition will provide a Roche access to this cash. Risks Possibility of Genentech’s scientists leaving the company due to the fear of loss of independence and entrepreneurial spirit of Genentech after acquisition by Roche Threat of potential intellectual property going out
When broken out this way, the distribution angle seems much more daunting, because that is a lot of people to get on board with the SCM program, plus the added complications of global business. However, the distribution arm of the SCM has more of a direct connection to DIMCO’s business philosophy and can exert a new strategy more forcefully; at least to the extent of DIMCO’s ownership of the RDC and LD, the retailers may be more of a negotiation, similar to the supplier branch. My recommendation is for DIMCO to take a two prong approach and to attack both the suppliers and distribution angle
The SWOT analysis for the Meditech is shown in Figure1. Meditech has focused its efforts in advancing in products development when production orders have increased at a rate that hasn’t become compatible with production schedule, distribution & delivery services. Customers grew unsatisfied with the inefficient system of distribution & delivery. Figure 1: SWOT Analysis Operations organization structure The entire operation organization was reporting to the V.P of operations. This structure has hindered communication hence flow of information between main operations department that were dependent on one another.
Also customer participation can increase the degree of customization. But of course there are some drawbacks occurring when the customers participate in the service process more than usual. This increased participation this time has negative effects at the service firm. Management would have problems and needs to find a way to deal with them. As an example, because of the increase there can be a problem occurring when the customer comes to the facility and if there is too many people queues will be occur and management should find a way to avoid this negative image.