Evaluation of Job Stress in Employees' Productivity

4041 Words17 Pages
CHAPTER ONE 1.1 BACKGROUND OF THE STUDY Stress is a universal element and individuals in every walk of life have to face it. The employees working in different organizations have to deal with stress. Especially, Bankers are under a great deal of stress due to many antecedents of stress. These stresses contribute to decreased organizational performance, decreased employee overall performance, decreased quality of work, high staff turnover, and absenteeism due to health problems such as anxiety, depression, headache and backache. Six components of job stress: Lack of administrative support, excessive work demand, problematic customer relations, co-worker’s relationship, family & work life balance and riskiness of job were examined in this study. The word ‘Stress’ originally emerged in physics and then it was taken by psychology and life science. In physics we talk about pressure, stress or forces, all these terms can be used interchangeably; however, they have different meanings. The term stress as used in physics and now in psychology basically means that human beings are inclined to resist the external forces acting upon them like other physical objects and bodies. Pressure has a positive connotation; it helps in improving performance. Stress can be distinguished as positive and negative termed as ‘Eustress’ and ‘Distress’ respectively. Eustress is the form of stress that is positive and beneficial. We may feel challenged, but the sources of the stress are opportunities that are meaningful to us. Eustress helps provide us with energy and motivation to meet our responsibilities and achieve our goals. Distress is a continuous experience of feeling overwhelmed, oppressed, and behind in our responsibilities. It is the all-encompassing sense of being imposed upon by difficulties with no light at the end of the tunnel. Stress has been defined in different ways

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