Evaluating Technology Integration

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Evaluating Technology Integration September 23, 2013 Evaluating Technology Integration Technology is difficult to define like art or politics yet one way to assess technology is information and human understanding used to produce solution to practical problems (Hamel & Prahalad, 1993; Olsen et al., 2009; University of Phoenix, 2013). Technology has the capacity to translate the skill of a practitioner into something that could not exist without it, expanding on the realm of plausible intent (Olsen et al., 2009). There have been paradigm shifts regarding the impact of technology in the workplace as part of organizational structure, culture, behavior, strategy, etc (Heintze & Bretschneider, 2000; Lee, Chun Hung & Chadha, 1995; Peyman et al., 2011; Radovanovic & Savic, 2013). These paradigm shifts are caused by both internal and external factors that organizations must address as well as evolution of technology itself. Management theories, such as sociotechnical systems are a result of what is needed to improve and enhance the effect of technology in the workplace with respect to employees, employers, and consumers (Wolf, Finnie & Gibson, 2008). According to Wolf et al. (2008) sociotechnical systems are attributed to the work of Trist and Bramforth (1951), who examined the role of technology on the social organization of workers; specifically "... the relationship between human organizations and technology used to perform work" (p. 144). Despite the importance of technology within the workplace some organizations have difficulties with integration and evaluation of technology. SCO Family of Services (SCO) is a nonprofit organization that has more than 90 programs in more than 110 locations throughout the state of New York (SCO Family of Services, 2013). There is a problem in SCO with evaluating technological integration throughout the
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