Understanding effective communication and the interpersonal relation skills begins with knowing the contexts of communication, forms of communication, interpersonal interactions, communication and language needs which includes preferences (Mcsherry, 2012, pg 24). These relations constitute the LO1 framework. All health care and social workers need to have effective communication skills in order to work effectively with diverse range of people within the healthcare services (Feldman, 2008 pg
Outcomes | Assessment requirements | | To achieve each outcome a learner must demonstrate the ability to: | L1. Be able to explore howcommunication skills areused in health and social care | 1.1 Apply relevant theories of communication to health and social care settings. | | 1.2 Use communication skills in a health and social care settings. | | 1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings | | 1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs in health and social care settings. | L2.
This assignment will describe how communication skills are used in health and social care sector. It will also explain some of the factors that can restrict or encourage communication and which verbal and non-verbal communications affect the communication cycle. Relevant Theories: Any health and social care department consists of different types of service users. As a care provider we need to implement several types of communication techniques through knowledge, experience and skills. As per the theorists who have made the valuable researches and recommendations in order to involve the effective communication.
The skills of communication are also vital in attending to the needs of patients whom healthcare workers encounter. How you will be assessed for unit 4: This unit consists of four outcomes which will be assessed via a workbook (or alternative method agreed in advance with your assessor). Outcomes | Assessment | Criteria | 1 Understand why communication is important in the work setting. | Knowledge Workbook | 1.1 Identify different reasons why people communicate 1.2 Explain how effective communication affects all aspects of own work. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
These 3 keywords are very important in health and social care settings for example in care homes there are care workers, staff, patients etc who have to communicate with each other to get information across to each other and have a good understanding between each other in order to perform a variety of tasks. There are different types of communication from verbal communication to non-verbal communication. Verbal communication occurs when one person speaks and the other person listens, this can happen in a one-to-one spoken communication between individuals, spoken communication within groups of people and in other ways. Care workers need a range of verbal communication in order to find out about an individual’s problems, dealing with complaints, provide support to others etc. Effective verbal communication is a two-way process speaking and listening must occur.
Different contexts will require you to communicate in different ways. Skilled communication requires you to make decisions as to what response would be most effective in the situation you find yourself in. Effective communication involves much more than just giving or receiving information. Learning outcomes After completing this unit you should: 1 understand effective communication and interpersonal interaction in health and social care 2 understand factors that influence communication and interpersonal interaction in health and social care environments 3 understand ways to overcome barriers in a health and social care environment 4 be able to communicate and interact effectively in a health or care environment. 1 BTEC’s own resources Assessment and grading criteria This table shows you what you must do in order to achieve a pass, merit or distinction grade, and where you can find activities in this book to help you.
Unit 1 Developing effective communication in health and social care P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. Effective communication is part of the core skills required by all those who work in the health and social care setting. To ensure that health and social care professionals communicate effectively with service users we need to ensure that we overcome barriers of effective communication. There are strategies that can be used to overcome barriers to effective communication and interpersonal interactions. To overcome environmental factors during communication health and social care professional needs to ensure that noise is kept to a minimum or if the noise is too much to control they should remove service user to suitable place, service provider needs to ensure that the lighting would enable people to see interpreters / facial expressions and if they need to lip read, they could be able to see facial expression of others and that the temperature of the room is comfortable for the service users and the service provider.
LO1: Explain how communication skills are used in the health and social care 1.1 Apply relevant theories of communication to health and social care Theory is a set of principles which practice of an activity is based upon. There are numerous communication theories available and the most relevant to health and social care setting are: Behaviorist The Significance of Communication in Health and Social Care Introduction Communication plays a vital role in the health and social care sector. As a student of HSC we need a clear understanding on the communication theories and techniques to implementation in the real world. In this assignment I shall discuss one of the theories in details including how to implement that in real life. It is important to understand the factors that influence the communication process and in second part I shall discuss about values and cultures, legislations, charters and code of practices.
(LO2.1) This criteria is linked to criteria 1.2 of Unit 4 Personal and Professional development. 2. Apply two communication theories to this client. (LO1.1) This criteria is linked to criteria 3.1 of Unit 15 Psychology for Health and Social Care. 3.
Assessment This unit must be assessed in accordance with Skills for Care and Development's QCF Assessment Principles. Learning outcomes 2, 4, 5, 6, 7, and 8 must be assessed in a real work environment. 54 Level 3 Diploma in Health and Social Care (Adults) for England (4222-31) Unit 4222-306 Promote and implement health and safety in health and social care (HSC 037) Assessment Criteria Outcome 1 Understand own responsibilities, and the responsibilities of others, relating to health and safety