Eu Objective Essay

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discussion paper FS I 01 - 203 Management by Objectives in European Public Employment Services Hugh Mosley, Holger Schütz, Nicole Breyer May 2001 ISSN Nr. 1011-9523 Revised version of the research report ‘Operational Objectives and Performance Indicators in European Public Employment Services’ prepared for the European Commission, Directorate General for Employment and Social Affairs, Contract No. VC/1999/0082 The authors are grateful to Christopher Engelmann and Robyn Wiesener for indispensable research assistance and secretarial support. Special thanks are due to PES officials, managers and other experts who kindly gave their time for interviews, responding to our questionnaire, or who provided background information, and to Ronald van Bekkum at the European Commission for advice and assistance. The authors alone are responsible for the contents. email: Hugh Mosley: Holger Schütz: ZITIERWEISE / CITATION Management by Objectives in European Public Employment Services Discussion Paper FS I 01 -203 Wissenschaftszentrum Berlin für Sozialforschung 2001 Forschungsschwerpunkt: Arbeitsmarkt und Beschäftigung Research Area: Labour Market and Employment Abteilung: Arbeitsmarktpolitik und Beschäftigung Research Unit: Labour Market Policy and Employment Wissenschaftszentrum Berlin für Sozialforschung Reichpietschufer 50 D-10785 Berlin e-mail: Internet: Abstract This paper surveys and compares national experience with performance management in European public employment services (PES) in the form of ‘management by objectives’ (MBO). Part I of this paper reviews the relevant performance management literature and defines key terms. Part II presents the results of a stocktaking survey of the use of operational objectives, performance indicators,

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