I think that being able to connect with your manager as an employee is important, and not having to fear their title will allow them to be more approachable by employees who may present new ideas, and ways to better service our customers. Another aspect of the manager’s job at my company would be to consistently make sure all employees were educated on our software and how it compares to our competitors. Having this knowledge will empower employees to help overcome potential objections by customers and make them a trustworthy source of information.
Workplace confidentiality requires that this information be identified and secured to prevent unauthorised access or release of the information and includes everything from policies on workplace Internet usage to nondisclosure agreements in employee contracts. Breaches of workplace confidentiality can result in a range of problems. Customers tend not to work with companies they think are untrustworthy, and consumers may specifically warn people away from companies that have mishandled private information like addresses, purchasing records, and credit card numbers. Companies can also experience compromises in their long term business plans if information about products in development or ideas a company is considering are released
Customer Feedback: Feedback from customers to a business either through their website or in person is crucial for improvements to the Website. The website would need to incorporate this into the design. This would be done through customers being able to leave comments on the website page. Those comments would need to be monitored as well as sending a reply to the person who made the comment to ensure that the customer knows that their comment is being taken seriously by the business. Security:The security of the website is crucial for the credibility of the website as well as the business.
This would address the "unintended use of data" problem; customers would understand exactly what was being done with their information. Even better, both firms would be engaging in trust-building -- versus trust-eroding -- activities with customers. The result: improvement in the bottom line and in the customer experience.” (Davenport, et al, 2007) This should be one of the underlying motivators around data security for retailers who collect and maintain personal information on their
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
A security company that works in retail is G4S they work to reduce the loss in stock some retail businesses may experience and provide a safer environment for not only customers but also workers. Security grads monitor the access of staff and customers by watching back on CCTV surveillance, being in the control room by monitoring thr building, making sure security measures are being run
UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
Procedures will also address unhappy customers, with the hope that a more streamlined process for making an order, obtaining account details and making a complaint can be achieved. Having an online service for ordering will also reduce workload for staff, giving them ample time to properly address any other issues that may arise. A customer service charter should be developed for Innovative Widgets for easy access to staff and customers alike. It should outline what the company offers its customers and how it will take care of their needs with the company. It should address all aspects of the company including privacy, safety and sales and billing.
• Customer Service – Businesses should aim to have good customer services because it is important to keep customers happy. How multimedia can help businesses to meet these objectives Navigation of a website – websites often use multimedia features on their website to make navigation easier and to make it look good. For example a continuous reel of moving images may be placed on the homepage of a news website to show each of the featured headline stories. This makes it easier for the users to see important information, special offers or links to featured articles/products without having to search through the website to find it. This sort of multimedia can act as a focal point on the homepage of a website meaning that users are instantly drawn to it as soon as they open the page.
When sending professional letters out they reflect the image of the business therefore it’s important to ensure they don’t have spelling errors and have correct punctuation. This gives patients, staff and members of the public confidence in the business and keeps our trust with our service users. 1.4 Explain the importance of using appropriate body language and tone of voice when communicating verbally. It is important to be aware of our body language and our tone of voice when communicating verbally. Body language is in face a huge part of communicating, this is known as non-verbal communication examples include: • Facial Expressions • Gestures with arms or hands • Eye contact.