Ethics Essay

1635 WordsMay 4, 20157 Pages
Q1. Briefly describe the dilemma presented in this case study. Who are the key players and what are some of the antecedents that have led to the present problem? In today’s workplace communication is key, collaboration crucial and teamwork a top management buzzword. These facets encourage knowledge sharing, co‐operation and a joint sense of purpose. However, such an increase in interpersonal relationships too often creates an unwanted side effect: conflict. In the case study, Bob’s Meltdown, Jay Nguyen, CEO Concord Machines, has to handle a situation of psychological harassment owing to work related stress. Jay needs to discover a suitable arrangement to abstain from being sued by Annette. Jay’s dilemma is that on one hand he cannot let Bob go as he is his best manager and on the other hand Annette has made it clear that if Bob stays, she’ll leave. The problem started when Bob yelled at Annette in the cafeteria. She currently feels exposed and violated by this event and can hardly concentrate on her work. On the other hand Bob, is suffering from stress. He is being pressurized at work and is also facing problems in his personal life. With many things already on his mind, when Annette informed him regarding the formation of the Knowledge Protocols Group, he lost his temper and on meeting Annette face-to-face he couldn't control but burst out at her. The key players are Annette Innella (Vice-President, Knowledge Management), Bob Dunn (Senior Vice-President, Services), Jay Nguyen (the CEO), Paula Chancellor (a witness) & Nathan Singer (Senior Vice-President, Human Resources). There are several antecedents that have led to this crisis. The first one is the lack of proper communication. Annette claims that her idea of forming the Knowledge Protocols group was sanctioned by Jay whereas Jay denies it. Moreover, Jay failed to communicate the relevance of

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