Essay On Complaints In Health And Social Care

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About us What we do and how we do it What we do We are the Care Quality Commission (CQC), the independent regulator of health and adult social care services in England. We make sure that the care provided by hospitals, dentists, ambulances, care homes and home-care agencies meets government standards of quality and safety. We also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act. We put the views, experiences, health and wellbeing of people who use services at the centre of our work, and we have a range of powers we can use to take action if people are getting poor-quality care. How we do it We register…show more content…
If you have a complaint about a care service, the first thing you should do is to tell the management of that service. By law, every provider of care services must have an efficient procedure for dealing with complaints. If you are not happy with the way the managers of a care service have dealt with your complaint there are a number things you can do. If your complaint relates to a service provided by the NHS, you can contact the Health and Parliamentary Ombudsman at If your complaint is about a service provided by a care home or home care agency, you can contact the Local Government Ombudsman at To find out more, visit our website at and see our booklet ‘How to complain about a health or social care service’. Keeping people informed On our website at we publish information about whether or not the services we regulate meet the government standards of quality and safety. If our inspectors have asked services to make improvements, we update our website to let people know if the necessary action has been
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