Erik Peterson - Wac

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Case Context and Background: The case is based on a situation where the General Manager of a cellular subsidiary of a larger network operator namely CelluCom is facing multiple problems and is in the middle of a tough situation. It is set on a timeline of an impending meeting where the GM of the subsidiary (Green Mountain Cellular Telephone Company), Erik Peterson is set to meet his newly appointed divisional boss, Chip Knight, who is the Director Pre-Operating Systems. In the wake of the meeting, Erik Peterson has realized that he is falling short of the target to get gmct to start work on schedule. And this is not the only problem. Peterson along with this is also facing extreme friction between his team members and between himself and his superiors in the CelluComm Head Office in Los Angeles (including his line boss, Jeff Hardy). Peterson who was very young at 31 years old was a relatively fresh MBA and with no experience in the Telecommunications sector. But he was given this chance of proving himself via the company owner and head Ric Jenkins, who had been able to obtain multiple licences for the cellular company set ups in various regions of the US Market for his company CelluComm, to which multiple new startup companies reported. gmct was one of such companies. Core Issues: Erik Peterson was facing multiple challenges out which the core issues were as follows (DISCUSSED IN DETAIL IN A LATER SECTION): - An ambiguity of who to report to and how his company hierarchy works; - An impending deadline to get gmct up and running; - Employee rifts and friction such as between Curt and Todd Jones; - Was deeply involved in all problems of gmct himself despite being the boss of his own large team at that subsidiary of CellComm; - Unsettled zoning issues with the local government bodies with minimal support from his immediate boss, Hardy; - Resistant

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